Beautiful bed. Ugly service. Went back and forth on getting a quote for delivery up to my room on the second floor. Took 2 weeks and several explanations as to why I needed a 100 lb box carried up 2 floors. Duh. Thought it was a done deal until the day it was delivered. One guy showed up- looked elderly but I'm not out to insult anyone with how old I thought he looked-and proceeded to argue about even carrying it *thru the front door*. Proceeded to say "look lady if u had paid extra to have it hauled up 2 flights they would have sent 2 guys half my age." Wow. Also....this bed came in a thousand pieces with terrible instructions. 5 hours later it looked great but if u purchase it make sure u have the patience to put it together.