It's a really pretty rug! I'm concerned that there are already two pulls in it and when we received it there are two folds in it from when it was rolled up. Not sure how to get the creases out. I have not called customer service yet. Otherwise the service was great and the rug is a beautiful piece. Getting lots of compliments on it. UPDATE-This rug needs a non slip under it and the one corner never went down. I just push it when I can. The pile is really low but its still pretty nice. I still get sompliments!