This bed arrived in two separate boxes, one with the frame, and the other with the headboard and footboard. Both boxes looked damaged from the outside, but everything looked ok when I took it out of box. Once I started to put it together I noticed the bottom pendant was broken off. I thought about returning it since there was no paint underneath, but with the bed and pillows it was hidden. 
The bed itself was extremely easy to put together, definitely easier with two people. The posts do look wooden from a distance, but you can tell they are metal up close. Overall a very nice bed for the price.