I ordered two of these for my room.  The first one arrived in great shape except it had a bit of the top missing in the back near the left corner.  Since this item is tall and I am going to have stuff on top of the dresser you are not able to see the scar.  I went online and was given a discount which I was able to live with.  The second one arrived and it had pieces missing from the front on a couple of drawers and the back was all cracked and messed up.  Also, two drawers where completely off the track system and I wasn't able to get them back on.  I requested a replacement.  Received the replacement and also two of the drawers are not able to be used.  I called in and was offered another replacement.  I am now waiting for that 3rd replacement to show up and am praying it is in excellent condition.