Shipping was faster than quoted. Item arrived, was packaged well and in good condition. Looks even better in person than in the photos. Luckily I read the other comments which said to find the parts inside the headboard. My husband is not very handy and he put it together in 20 minutes. He didn't need any tools, either. I absolutely love it, and cannot believe the excellent quality of this bed. It's worth 3 to 4 times what I paid!