This was my first purchase with Wayfair and I was really excited to receive my rug. I did purchase this as an open box item, but i received the wrong size rug. It was supposed to be 7'10' by 10'11 and i received 6'6 by 9'. I first tried the automated return service online but since it was open box, it wouldn't give me the option to start a return. I became upset because although I know you can't return open box, I was shipped the wrong item. I don't believe I am responsible for that error. I called the 800 number and spoke to a very nice woman that offered me a discount off the price and to keep the items, but we are building a house and i don't know if the smaller size rug would fit since we don't have the furniture in the house. I ended up returning it and receive a credit to my card. For my first purchase experience is does make me leary that I won't receive the item that I selected online, and I don't want to refer anyone to wayfair and have them experience the same fate.