I ordered two of these chairs and the chairs are beautiful. They look just as advertised. The cushion is very firm but I prefer that because they’ll hold up longer over time. The only reason why I rated them 4 stars is because both of my chairs arrived with black marks on the cushions. I believe it had to do with the way they were packaged. Both of my chairs were packaged with the metal part of the chairs jabbed into the cushions and unfortunately that portion was very dirty and went through the plastic wrapping. Customer service was fantastic and I have replacement cushions on the way. For the price, these really are a steal and they look great in my sitting room.