Extremely disappointed! The 12 x15 rug came roughly folded up in a flimsy plastic bag. Found a huge tear or cut in rug like someone had taken a knife to it as soon as we were unfolding it. Never bothered to continue unwrapping as its unusable. The website would not let me arrange a return. Now Im onhold for the better part of an hour trying to sort this out. Thats the risk with Wayfair. What a shame for such an expensive item.