The chair arrived within days of ordering, it was packaged perfectly. Assembly is very easy and fast, basically just the arms and legs need to be attached. All the tools were provided and the pre drilled holes lined up easily. 
The chair offers multiple reclining positions and the cushions can be easily positioned/ adjusted for people of diverse heights. 
It’s definitely a comfortable chair , the cushions are soft but have substance. This is not a pull a lever to recline chair , an additional pillow for neck support turns it easily into an ideal lounge chair.