Fedex left the boxes at the wrong house, and the boxes were soaked wet in thunder storm. I couldn’t even speak with a real person regarding this matter, and the Fedex kept sending automated text messages saying “our search is still in progress. If you have located your package, please click xxxxx”. No one ever contacted me or asked the situation or anything. I had to manually carry the boxes from the neighbor’s house. Now, the sofa has wet stains, and my back hurts from carrying the boxes. I will not take this risk again by ordering big items from here.