The rug is beautiful but the shipping process was awful, it took too long to ship out and once it was out it took a whole week because it got lost and they didn't know where my package was, I had it set up to arrive a day before my moving day and it backfired. Not sure how I feel about ordering here anymore since they use UPS, and is not my first time I have issues with UPS over packages being lost and not replacing them, Wayfair did contact UPS and they opened an Investigation to find my package and it arrived 4 days late.