I am very satisfied with my new rugs. The first one I got (large size) was dirty and  the beige background was white in spots. I called and you sent out a new one immediately. The old one was supposed to be taken by the delivery service but they neglected to go that. Just rang the door bell and left the new one. I have since contacted you and they said to keep it for 2 weeks and the manufacturer will notify me if they want it back. Everyone I have dealt with has been extremely nice and congenial.  Thank you for your service.