The pergola looks great in our backyard, but the 3 post has damages. As you can see in the pictures. The box has no tear, so the items were packed with damages already. Some screw holes are loose already (8 screws), to be specific it’s in the 3 post. So we have to improvised new screws holes, just to connect the extended post. Is there any way we can have at least a amount of reimbursement, on the damages. Pls and thank you.