I recieved this tub & after a couple months of being in the garage ( not unpacked) we were finally ready to install it when the contractor noted that there was a crack in the top of the tub. Wayfair's customer service was wonderful, &  effecient & sent us out another tub ASAP We received the new tub without any problems what so ever. Finally installed, this tub is adorable! It is my favorite thing I have ever purchased. It holds the heat well is extremely comfortable & since we have a 2 story home was very easy to get up our narrow stairway. The tub has only 1 issue is you have to push the water out after a bath. I think it's the way it cradles your back & bottom for comfort. A small issue, but please don't let that detour you from purchasing. The comfort and beauty at this price is AMAZING! Thank you Wayfair!