My delivery was banged up from the carrier.   Wayfair and PetGear took care of it right away and I received a replacement in a couple days! I am so grateful for this stroller.  I have a dwarf American Staffordshirebulldog.  He is 4 inches from the ground but weighs 45 lbs.  He has a degenerative disc disease this is chronic.  We can now take our walks and when he gets tired, he pops in the stroller.   We even used it at the surgical center and the vet staff said he just chilled until his surgery.  It was like a portable kennel for the day.