This machine is AWESOME!! It is very easy to operate and with a few passes you quickly learn how well it pulls up all the dirt you thought you have been vacuuming all this time!! The hand attachment is a perfect compliment to cleaning approved couches and chairs. It's amazing how user friendly the Big Green is to clean up and store after each use. After cleaning our bedroom, I can't wait to do our living room!! I am an inspired rug cleaner now!! And the Customer Support is knock-your -socks-off FANTASTIC!! The Bissell Team Associates go above and beyond to assist in any questions or concerns I had . They even made me feel that they truly were empathetic and understanding of my situation. It was as if my problem was theirs and the were going to solve it with my best interest in mind. You can find this kind of customer service anymore. The are impecable and knocked it out of the park with their service!!