This was the first time Ive ever ordered anything this large online and am very happy with the whole process! When we received the tub it was scratched, thinking it would be a hassle returning and all, but it wasnt ! The delivery guys 
Very helpful and walked me through the process. 
Wayfair was very helpful and compassionate ,they arranged for the pickup and delivery of new one at the same time.
As for the tub its beautiful and cant wait to use it! Thank you Wayfair