I bought this on the recommendation of a family member, and I'm so glad I did! I've only used it once so far, but the waffles came out perfectly and were delicious--crisp on the outside and tender on the inside! I've used a similar model at a hotel chain and love the flip feature, which makes for more evenly-cooked waffles. I can't wait for the whole family to visit this weekend so I can use it again!