I ordered the 11"pan, but received a 8.5". I notified customer service and the graciously offered to send the correct pan. I received an email in a few days and the were once again sending a 8.5", not my 11".  I saw this and promptly notified them of the mistake the warehouse made and was told they'd correct this. Yesterday I received the 8.5".  I'm sure that customer service will correct their mistake, but this time I am hopeful they will send my 11".