Nice little wine rack.  Two issues - 1) one bar on the top shelf is too long and bows up/down, and 2) one of the wicker baskets is unraveling.  I have contacted Wayfair and unfortunately was on hold for over 20 minutes.  I also followed process for reporting defects and have not received a response in 24hrs.  I want to keep item - it could be a 5-star item if corrected, but I am not happy with customer service.