The standard I have come to expect and appreciate from Wayfair. There was a courier error and the arch was not delivered even though tracking informed me that’s it had arrived. I contacted customer service who promptly sent a replacement which did arrive in a very short time. After about 7 days the original order turned up on my doorstep. I rang customer services again and as helpful and friendly as ever arranged collection the following day. The arch is of excellent quality, easy to assemble and is looking good in my garden. Just love everything about Wayfair.