I brought this as a gift for my husband for his birthday and the  dual motor powered recliner didn't work. I have reach out to customer care and they connected me with manufacturer. The manufacturer moved so slow on responding I was like at this point just refund me. I had to pay shipping to return an item I received that didn't work. At this point, the surprise my husband was suppose to be excited about it has now became a headache and irritating.  I just wanted a recliner to work.  I just feel like the return process is horrible. Why do I have to pay $100 on shipping? Im really disgusted with Wayfair right now.