My delivery was made on the date promised and packaged very well (so no damage).  I have used the waffle maker twice now and each time it made great waffles. I was/am impressed with the features on this waffle maker, it is so easy to make perfect waffles. I like the ability to control the lightness/darkness and crispiness of the waffles. Other waffle makers that I looked at did not have this feature.  Also this waffle maker makes "full sized" waffles compared to other makers I considered. And the quality of the product is evident. This waffle maker cost a bit more then others but it was/is worth it to me to get a product that will last as long or longer then it's 3 year warranty.