Our water tower was lost by Fedex, so I assumed shipping was going to be a hassle. However, as soon as I called Wayfair they took care of the shipping mistakes, and sent another tower immediately.  Wayfair customer service has been the absolute best! The product itself came as described. The tower doesn't actually latch on to anything, so it is pretty easy to knock out of the water area, so maybe not the most sturdy. The piece that is meant to spin water out of the large bucket doesn't actually move much, or create the effect I was hoping for. I am glad I was able to buy this item during a sale, otherwise I wouldn't be as please with the product.