We  bought this clubhouse last year from Sams. All the other places we ordered from I had to send back. When we received it we went ahead and started organizing. If anything was missing all we had to do was call and they sent out a replacement immediately. I know this because they had to send out 2 things that we thought we didn't have when we actually did. No questions asked. It has been a year and the sealer we applied still looks great. What a great investment. All the kids that come over love it. We also used 4 tons of rubber mulch around it. We couldn't be more happy.