I ordered this loft bed for a Christmas gift for my daughter. When we opened the box Christmas morning it had different directions in it- the directions were for a trundle bed! We were unable to tell if the parts in the box were for the correct bed or not however we had no way to tell without directions of the actual bed we ordered to compare! Please note the box showed this being the correct bed also (as well as the packing slip). For this- I’m giving one star. 

I will give 5 stars to their customer service! They are setting up a return for free and are having fed ex come directly to me due to the heaviness of the box! No problems at all! The customer service was GREAT! I got. New bed- free shipping and they gave me 20 off that! I still love Wayfair despite the complications!