If I could give 10 stars, I would. I contacted ChefSteps on Saturday with an issue related to WiFi connectivity. In less than 24 hours I my email was forwarded to a developer. With in another 24 hours the developer offered to replace the defective product and provided me with the steps needed to complete the process. No one asked stupid questions like "did you try unplugging your device" etc. You could tell that the person I was dealing with, actually understood their product and what the issue was. All in, with in 6 days I have a replacement product in my hands. I could not ask for a better experience. Will 100% recommend the company to all my friends. Product is great, support is great, I don't think it gets better than that.