The customer service is Fantastic. Love the hot tub. Perfect for my husband and I. First tub did not arrive by date. 8 weeks. Found out is was "lost" so Wayfair compensated me. Then next day they reordered and compensated   
  me some more. Tub arrived in 4 days. Then day after it was delivered they found the original. I recieved 4 customer calls wanting to see if we were satisfied. Thank you