This is a nice toilet, but most of the bolts and hardware was missing.  Also, beware, this does not include a toilet seat.  I would suggest that Kohler should just be very clear in the instructions and let the customer know that this doesn't include a toilet seat. Wayfair may want to just add that it doesn't include a toilet seat too in the product description.  It may save a lot of aggravation for both your customers and your employees.