The ordering and delivery of the product was quick and efficient.  However the product itself was extremely difficult to assemble, instructions were poorly written and typed, not clear at all. Took 4 people and 3 nights to build. Structure itself seemed weak so we drilled in screws where we thought it needed extra support, ladder instructions were also very poor, and as images were in black and white could not always determine which screw needed to go where. Once completed bed does look nice however, middle and bottom tier do feel quite tight for space, with bottom tier being completely on floor. Overall once completed product looks nice on the eye but is difficult and awkward to assemble.