when we ordered this, the delivery company did not handle with any care what so ever. I understand that it is very heavy, but the boxes were in shambles. I called wayfair, and the representative was more then happy to send me a new one, free of charge. the customer service was great. My husband put the platform together. It took him about 3 hours. Its made out of the manufactured, pressed wood. No such thing as real wood anymore?? It is very sturdy, and our mattress lays perfectly straight across. Great support. I just feel that paying over 600$ for pressed wood was a little crazy.