Since this refrigerator was purchased for our new office facilities the appearance was very important. We wanted sleek, modern and functional. This product delivered. The counter depth took a little bit of getting used to, but now stuff doesn't get lost in the back. The easy access to water and ice on the front door is convenient and keeps us from opening the freezer.

The only complaint is the black stainless finish was scratched when the installed attached the handle to the front. We asked and were told there is no way to fix it. Due to the location (above the handle) and small size we've decided to ignore it.

Functionality of the refrigerator is perfect so that's why I've given it a five. Just be aware for the potential blemish if you want a perfect cosmetic appearance.