I love the way the chair looks, it's beautiful with a touch of elegance, the pillow that came with it, not so much, the woodwork on the chair is beautiful as well. It is very firm, shipping took a long time, it was almost 2 weeks before I was even given an estimated arrival date, I believe it was a little over a month before I received the chair. Whoever boxed/packed up this chair did the worst packing job I had ever seen in my life, it was not in a box, it was literally wrapped in single strips of cardboard then wrapped in seran wrap, I could not believe it when I saw it, could not believe the company that sold this to me took suck little care in packing such a nice piece of furniture...