The item is very nice looking and sturdy.  Assembly is not difficult, but it is time consuming.  So far, my kids really like it.  However, the item came damaged in several places - scratches and dents in multiple pieces.  I've tried to call Wayfair 4 times to seek a partial refund since the item is no longer in stock, and have been on hold for a minimum of one hour each time.  I have yet to speak with an agent.  So, while the product is nice, the customer service could use some improvement.