My freezer started going out. The techs on the phone were pleasant and very helpful.  I was sent text updates.  The compressor was going out  (was going to be recalled).  My service guy, Ted, texted me and I was able to leave work and meet him instead of sitting home during my promised "window.". Ted explained what was going on and accomplished a fix, left his card in case I needed anything further or had an issues. Love my LG appliances!