Upon 30 seconds of opening the box, both handles immediately ripped off. I am shocked and incredibly disappointed as one of the main reasons I purchased this item was due to the carrier case that I can not use. I expect at least a layer of quality to products I spend over $200 on  and frankly am shocked at this ridiculous situation. I will reach out to Wayfair to expect customer retribution, as I am incredibly unhappy with this experience.