Possibly personal preferences, but this chair just feels wrong to sit in. I cannot get comfortable enough to relax which is basically the whole reason I want a recliner. 
Massage function is loud and weak. Arms are too low. When reclining, the chair leans back too far and feels like it will tip. 
Quality of the upholstery is about ahat you would expect, and the assembly was simple and required no additional tools.
Ideally, I would have returned the chair, but the shipping costs would be ridiculous.