We received the bed but needed to clear & paint a room to put it together.  Now we are ready and there are parts missing.  But because of it being over 30 days from the delivery date I am having a hard time getting someone to help us.  If you order from Wayfair but try to reach the company that made the bed, they will send you back to Wayfair and Wayfair policy has it that they won't help if it has been over 30 days.  We did have someone helping, he asked for the phone number in case we were cut off, we did end up being cut off but now have not heard anything back.  LoL, everyone has been pleasant but not getting much resolution.