i love my new chaise lounge. i was a little leery about ordering such a large item on line without even sitting on it first  or being able to feel the fabric. but the minute i opened it,  i knew it was exactly what i wanted. it looked just like the picture. and i was able to view the dimensions to see if it would fit in my room. and they were very accurate and  my lounge arrived in the time it was promised. so yes i am very pleased with everything from the time i talked to  customer  service til the time i received it. thanks wayfair.com