The fabric is soft and the chair is comfortable, however there are a few things I’m surprised no one has commented on:
1) when reclined, there is a >3” gap between the seat and the chair back
2) the dimensions indicate that the back is 25” from the bottom of the seat but it’s actually <24”. So there is no head support for taller people 
3)  the back doesn’t recline as expected. Instead the base moves forward. Helpful if you don’t want to bump the wall. 

I called Wayfair and said I was disappointed but didn’t have the boxes and it was too heavy for me to box back up myself. So they gave me a $80 refund to keep the chair. I’ll use those funds to create a solution.