Service from WayFair and local delivery company was great. There were two quality issues with the tub from the manufacturer however so I could not rate a 5 star. 1st issue was the screws on the panel to cover the motor were completely stripped from the manufacturer. Incredibly difficult to get them off when stripped due to the depth of the hole that they are hidden in. 2nd issue is one of the jets does not fully function when the jet pressure is increased. It stays at the lowest setting. Will be contacting the manufacturer to discuss. Otherwise, great tub. Took about 30 hours to heat up from 40 degree Celsius water with exterior temp at around 6 degrees Celsius. Once it got to temperature it stayed there. Perfect size for 2 people, for sure tight with 3 or 4. Depth is perfect. Very quiet when running.