Let me start with I ordered this closet and was sent a different model. When I received the closet the box was missing all of the hardware, so we call and wait a additional week to receive the closet. We then hang the closet and realize the top shelves(top three pieces of wood) are missing. We are now waiting for this company to return our phone call. In addition to being completely unhappy with our experience thus far, this closet needs to add extra support brackets to the outward sides (perhaps that is another missing part although the instructions do not show that it should be part of the unit)