After reading the reviews, we were hoping for more help with the placement of the spa, but we weren't really ready since we were putting on stucco. Finally finished with the outside remodel & used the spa for the first time ... What a pleasure. We know there will be plenty of enjoyment from our purchase. Following a phone call, we've been assured we don't need to worry about the warranty because it sat wrapped on the patio for so many weeks. Very happy with the purchase & Wayfair!

Pros: Truly plug & enjoy
Cons: No step to get in