Easy to use website, although it would be nice to have a bit more of an explanation about the differences between specific products such as mattress protectors and sheet sets. However, emailing to reach one of the representatives was very helpful and easy to do. The representative was fast in responding, courteous, and helpful in my making the right choice of product. When I received the product, it was new and in excellent condition. Packaging was perfect and the product was just what I ordered and needed. I will definitely be shopping with Protect-A-Bed again!