The toaster oven is quite reliable. I was a bit disappointed that I usually need to put an English muffin thru twice on high to get an adequate " toast" . Also the oven can't be set to typical temps "I.e. 350, 400) but uses 390 for example instead. The oven timer also has to be set by pressing the timer button 20 times for 10 min., 30 times for 15 min. etc. and can't be set for longer than 20 minutes. Inconvenient.