The webbing on the chairs was torn. The replacements arrived, and the bar to adjust the height of the back of the chair was bent.  These chairs were advertised as a super sale--$360 from the original price of over $2000.  I think they were never $2000.  The chairs are very comfortable, but I'm not sure how well they will hold up.
We also discovered that the webbing on the bar that supports the back of the chair in an upright position is missing!!!  These look like seconds advertised as new. These are 1 star at best.  Not at all good quality