I bought this rack for my husband's closet and it definitely did not fit 20 pairs of men's shoes. I was able to only fit 3 pairs per tier. So 12 total. I had contemplated buying the larger 50 pair rack and now I wish I had! The materials are very light weight which made me regret paying the price I did but on a good note, it is lightweight, easy to put together and handle. Once built, it is sturdy and does the job but don't expect it to fit 20 pairs of men's shoes....maybe 20 pairs of a very small size women's shoe.