Love the sofa. Guys that installed it were polite and professional. 
Issues were with delivery (twice). First couch we ordered, we waited for weeks for delivery.  Two days before delivery, we were told shipment was damaged and we had to reorder. 
We reordered. Waited three more weeks. Our four hour “delivery window” was missed by two hours on delivery date. We had already rearranged schedules to be home for delivery.  Wayfair didn’t even let us know delivery would be two hours late (we called after window was missed). I had to leave for an appointment. My wife was able to leave work early in order to avoid another delivery dateheadache.