The sheets arrived with a stain that wouldn't come out, it appeared to be ink. A replacement sent was sent out the same day with an apology. ,Excellent customer service.  I own a West Elm Belgian Linen As well but did not want to spend as much for the guest room so I choose this set. They do need to be washed because of a slight odor, but that is minor. I see subtle differences in the way the seams are stitched but only because I am scrutinizing them. For 1/2 the price this is a great deal. I am very pleased.