I'm very impressed with Wayfair. I ordered the Midtown Convertible in mid march expection it to be delivered before April 1. I received a message when didn't show up.  When speaking to this customer service department they we extremely courteous for and found that it had been "misplaced" by the shipping company. Upon speaking to Wayfare they not only cancel that order, they did a re-order which was not going to be delivered to my satisfaction so they re-ordered a better version of what I was looking for at no additional cost and it was delivered on time. I LOVE my new sofa and have since recommended it to others. Thank you Wayfair.