I really like this chair, especially compared to what I was using! I can game comfortably for hours in it. It feels well built for the price, and is sturdy. 4 is a very good score in my opinion. The reasons it is not a five: the instructions were VERY vague. There were 4 or 5 small pictures for what was about a 20 step job. It is a challenge to put it together by yourself, and it was a very sweaty hand cramping hour of labor. That said, it was well worth it. The instructions also never mention how to make the foot rest go back down, so that was some tentative trial and error. All in all most problems are with the instructions themself. The small neck pillow is also placed strangely, and I had to immediately remove it, but it may be better for people that are shorter than 6’1. So all in all I’m very pleased with my purchase, please consider redoing your instructions.