I was really nervous since the product had received many mixed reviews. the package was delivered in two large heavy boxes and a smaller box for the ottoman. The pillows and hardware were contained inside of the base. based on the reviews that said hardware was missing I first assembled all of the hardware before I began construction. I was assembling the sectional with the chaise on the right. I quickly discovered that the instructions were incorrect for right side placement. The chaise seatbacks B and C had to be reversed. also for the sofa section when assembling, the base must sit with the angled frame corners on the left in order for seatback G to mount properly. contrary to the image in the instrutions. getting the seat cushion out of the ottoman is a challenge and if recommend wearing gloves when you do. all in all its very comfortable. stiff but I suspect it will break in just fine.