I was so apprehensive about spending about $1,000 on a piece of furniture I'd not so much as touched before, even if just for our family room, but the Wayfair customer service team - amazing people! - were able to give practical info and feedback based upon their knowledge of the brands they carry. We didn't pay for in-house assembly, so I was intimidated by the size and number of pieces that arrived but everything went together easily and yet, it feels like high-quality, solid construction. Cushions are perfectly firm and feel both comfortable and built to last. Very happy with this purchase and the outstanding support and service I've received from Wayfair.