This couch isn’t firm— it’s hard. HARD. Definitely not what we had expected. People keep saying it’ll break in. But it’s hard to believe. The seat cushions are sewn into the base so you can’t remove them to clean or anything. And the back cushions are supposed to Velcro to the back. Ours don’t. Besides the item the shipping took forever and they lost the piece. This is the first time I was disappointed with Wayfair.