We had been looking for a loveseat that wasn't too deep, but wasn't hard as a rock, and this has worked just great.  The sidearms really need pillows to be comfortable leaning up against them, but the back cushion is very comfortable.  The seat cushions are a little firm, but not uncomfortably so.  And the utility of the convertible sleeper is great, especially for the size.  We haven't had it long, but it appears reasonably durable and strong and we're pleased with it.