It broke in the first week of using it...one side completely sunk in. When I called I was told a replacement part would be sent. Then I was emailed saying a replacement part was not available but was not provided with a solution, so I called and was told I would be sent a new couch in a few days. I then received the confirmation email and it said I would receive the couch in 10 months. I called and the woman said she thought that was a mistake and to call the next day, but I received another email saying a replacement part wasn't available and that if I wanted to keep the broken couch I could get $70 back. I called again and said all I wanted was a new couch but I was only offered a refund, a broken couch that I have to figure out how I am going to dispose of it, and a 10% coupon. This was my first Wayfair experience and will be my last.