This product did arrive to me damaged (the box had been damaged in transit and the corner of the porcelain was cracked). The reason that I still gave this product five stars is because Wayfair's customer service is beyond exceptional. I called the 1-800 to report the damage and before I even hung up the phone (after not holding at all and only a 5 minute phone call), the representative had already shipped me a new one. She was extremely apologetic and polite. 

Pros: Great product, great value