Mattress arrived well packaged and with no damage. It decompressed to ~10" thickness in a few hours after opening and we slept on it 8 hours later. The mattress had no odors which was something I was worried about after reading reviews on different memory foam products. This mattress is rated as "medium" but I think it would probably fall more into the "firm" category.  My old mattress was plush and I definitely feel more like I am sleeping "on" this mattress rather than sleeping "in" the old one.