purchased 2 mattresses.  
1) both arrived on separate days
2) both arrived with the box shredded (see pictures)
3)  one had tears on the bottom (see picture) after unpacking
4) one had the foam pillow-top separating from the coils (last picture- right side), unlike the other which was firmly (and correctly) stuck to the coils (last picture- left side)
Will need to return/ exchange both of them- very frustrating.