This is a super cushy chair. We needed this because we have some B&T employees who are constantly using certain chairs in our office. It's definitely for bigger AND TALLER people, as even heavy-set, but shorter framed people won't be able to reach the floor. The leather has a nice feel to it, the casters are remarkably more solid than other B&T chairs.  The up & down arms are a nice feature. You'll need two people to put the chair together at the last couple of steps, as it's too difficult to hold in place on your own while screwing bolts.