This product is awesome!!! As I was assembling it I saw a couple of indention's on both end posts that were probably caused in packaging or shipping.  Hard to tell because the carton was not torn at all.  However, I kept because they were on the inside of the posts.  When I called customer service was just awesome and gave me a discount.  My gel filled mattress fits perfectly and does not slide. Oh and I love the act that the slats come covered in thick cloth and rolls out.  Just love it!!!!