In the first 6 months of receiving these the back broke off one of the stools.  My husband contacted Wayfair and requested a replacement as they were still under warranty.  They requested pictures of the defect which we sent immediately.  Next they came back with, those are no longer available, we can refund you.  (That's fine and good but I'd like my stools to match.)  Next we get an email stating they will credit my account- I NEVER received credit to my card or a credit for a future purchase.