Just as one of the other recent reviews stated, my bed was delivered with broken panels as well.  I did call into customer service and they sent out a replacement that got to me in five days or so.  The replacement was in perfect condition, so that all worked out well.  What I don't like about the bed is that fact that on the larger size queen and king beds there is definitely room to accommodate four drawers and only two are available.  I would gladly pay more for the additional drawers if the manufacturer would make them available.  It also should list somewhere on the description that there are only two drawers on the larger sized beds.