Love the rug! I had an experience with the wrong rug showing up (in fuchsia pink!) and I wasnât very happy but wayfair stepped up and sent someone to pick up the old one and reimbursed me for the pick up charge, then shipped me the correct rug. They were wonderful to chat with on the phone and overall I had a great customer service experience. Mistakes happen and itâs not the end of the world their approach to fixing the situation was top notch. Iâve been very pleased with all of my orders so far.