The shipping and packaging on this item was wonderful. This was my first time ordering from Wayfair and I can't say I'm not pleased. There were about 10-15 extra loose screws in the box which was odd but who minds extra screws (for other projects) and one of the magnets to hold the door was missing but I made it work. The instructions are pictures only and have no words, so it made it kind of hard towards the end to understand how to mount it on the wall. But it all got done and it looks like a beautiful -always there- addition to my bathroom!!!!