it's a very good quality with soft touch. The brown is a bit more in direction of grey, but still warm so it fits perfectly in my living room. I'm happy with it! Delivery from Wayfair was planned in 1 day and it actually arrived in 2 days. I didn't get any news from the delivery-company (although it said so) but I could track it on their website when exactly the carpet would have arrived. Overall a good experience.