First I received a notice that the second shipment  (the bigger rug) was delivered at 8 pm on September 5th, which it was not. However, after repetitive checking with our mail delivery service, we received another another notice from your company again, that the rug has been finally delivered. Regardless of the source of your error, we ended up shutting back and forth between our home and mailing service location. That is not to mention how much we paid for the taxis.