This chair is amazing looking- I love the way it looks in my living room. It arrived well packaged and protected, fully assembled. It came with 3 large, unattached back pillows and one small. I added my own accent pillows. It's plenty large- I'm 5'5" and can sit at the back with my feet not dangling off the end. The seat is firm- not cushy. I do wish it were more plush. The ivory color is a true ivory- perfect for what I was looking for. The fabric is very soft- I'm hoping it doesn't snag easily. So far so good and I have 4 small dogs that love to sit on it. I've had it about a month with no complaints.