The shipping/packaging for this rug is terrible. Rug came wrapped tightly backwards (bottom of rug showed, why though?!) and it was damaged in shipping (shipped in plastic, no box). Because of the way it was wrapped it has apparently a permanent fold, see the attached pictures. Not matter how hard my boyfriend and I pulled, we could not even perceptively get the ridge to flatten as the spine of the rug is damaged. I placed heavy, wide objects over the rug for several days, that too, did not help. Very disappointing. It’s too bad because the color and design is so beautiful and it’s very soft. Decided to get a partial refund, and live with it, without going through the hassle of a return, but it definitely 100% took the fun out of having a new rug, it’s all I see when I walk in the living room.