The chair itself is great - quality and sturdy. However, I had a big issue with Wayfair. My two chairs ordered were never delivered on the designated delivery. I called Wayfair customer service, and they did some investigating. Essentially, the warehouse claimed it was picked up by FedEx, and FedEx claimed they never picked it up. So, it "disappeared". Wayfair placed another order and I had to wait another whole week before I received it. It was humiliating having company over that weekend without having furniture. I had to call again with my complaint and all they gave me was 10% off a next order, with a short expiration date. Why in the world would I want to order from them again??