This is more of a reflection of the terrible and disappointing Customer Service than the product. However, I ordered and paid for a round rug. The rug arrived with a round label, but as pictured is clearly a rectangle. I emailed and sent a replacement request through the app as recommended. No reply nor confirmation. So, I attempted to call. I finally after 30mins of holding got an agent- she confirmed the wrong item and that they received my wrong item returnpics....then she tried to put me on home and hung up on me. Despite confirming all of my contact info, I never received a return call nor a replacement. I am now on hold again...41 mins and waiting to be exact. I have been a loyal customer for years and spent thousands- no longer. They are using Covid pandemic as a terrible  excuse for NO customer service. What a shane