I bought this rug and there was a glitch in the system and sent me the Multi color rug instead of the brown and Tan. I called to let Customer service know I got the wrong rug and I got a young man named Justin.  He was wonderful he solved the problem in a professional and timely fashion I was so impressed with his work ethic and his diligence in solving my dilemma.  Less than 24 hours  the problem has been resolved a new rug and the right color rug is on it's way.. I thank all the people who worked on this issue in making it right for me a wayfair customer!! I will definitely be a repeat customer and the customer service people really do care about their customers satisfaction..... THANKS WAYFAIR MANAGEMENT AND STAFF especially JUSTIN YOU ROCK!!!!!