Way over priced for the quality.  Fell apart in just over a year. Company will not make an exception to replace this poor quality and over priced product. Started to deteriorate in  just over a year. Only has a one year warranty. This product should last more than 1 year.  All I want is a replacement under the circumstances.  I would think that realflame wouldn’t want me to show the poor quality on social media and deal with the really negative reviews. Can you help me get a replacement ?  
The firepit has been covered during the winter. This damage was not caused by anything or anyone striking the unit.   It simply has fallen apart.  Not acceptable.  Please help me replace this product. The factory will not replace it. They offered a $200 refund to replace or repair the unit. Hardly enough to solve the problem. 
Thank you for your assistance.