I bought this 1 year ago and had the tech out twice to fix it. He says its just the way it is. You are not suppose to rinse the dishes, but have to or they will come out dirty. Also, I tried all of the setting and dishes come out wet. Tech said it was the detergent, tried 4 different kinds did not help. He also said to leave the door open to dry the dishes. Really, what about kids and pets?? Top rack is useless. Totally wet all the time