1st bad experience with Wayfair. Purchased 4 of these gates for my new puppy.  3 out of 4 were defected i.e. cracked, not fully painted, rough edges, crooked rungs. Called customer service & spoke with Melissa. Sent 20+ pictures of flaws in gates the same night. No response from Wayfair! Tried to return/exchange online but was only approved to receive one new gate. Not the usual customer service from Wayfair. Will think twice before making any future purchases.