positives, directions included and a paper w/ the phone number to call if a problem. I appreciate that for convenience. Easy to put together. Negatives, not quite as the picture shows, plywood shelves not metal screen. Missing two couplers in one of the packages which meant that I couldn't complete the job of installation while I had the workers on site. They are mailing them to me first class, hopefully I will get them soon and then will have to have someone in to finish the job.