This couch looks just like the photo. It is very firm and feels like it will stay that way for a long time. Which in my mind is a good thing. I believe this product needs much better quality control. Our 1st order came with no assembly kit. Our replacement assembly kit was not correct. Customer service was very good and helpfully but you still have to wait 2 weeks for each new replacement.  It is definitely a 2 person job to put this couch together, especially if the holes are a little off like ours was. I think it may be a little over priced for the lack of quality control. I have a lot of furniture from Ikea and this was by far a bigger struggle to assemble.