We love it, and really enjoy the quality of waffles this thing makes.  Crispy outside, fluffy inside, evenly cooked.  No complaints at all.  Takes about 8 minutes to get up to temp (set to 4), and about 5 minutes to make the waffle.  One waffle (total) is enough for the two of us (topped with an over-easy egg  and a sausage patty).  Easy cleanup - so the wife says :).  Haven't used the pancake insert - probably never will.  Well worth the money..