I was very impressed in the lady I spoke with and how fast the delivery. When I received the 3 valences, 
One of the three was a bit different and called asking what to do.  I'm from the old school where not on computers often and wasn't sure how to send photo on line.  The lady helped me and sent the correct valences and no fee in sending to me.  I 
Could not believe it.   No fee, and sent to my home in appx three days was great!!! Very happy with the material and hope I have her on phone once again!!  Laura McCormick