I bought the 100 gallon composter in 2017. At the end of 2019 I notice the sign of wear and rust in the hinges and latches of the composter. I send an email to the Lifetime customer service, I explain the problem and asked how I could purchase new parts for my composter. After few weeks I received email that the parts were being shipped to me. My composter is an essencial part of my garden and the recycling of vegetables and other plant remains. I have to say that the customer service and the composter are the best!!