Hands down, the most used item in my kitchen and a favorite of my eight Breville electronics.. I drink tea each morning and evening and used to prepare it in a kettle and tea pot. The Tea Maker changes everything; with busy mornings making and enjoying the perfect cup of tea is effortless and customizable. My family also uses the hot water function for the coffee press and oatmeal. I've had mine about 4 years and have found it to be very reliable.