I can't even set up this umbrella because the base I ordered at the same time hasn't come yet.  I also ordered a 2nd umbrella that you and FedEx claim was delivered yesterday but is nowhere to be found.  It's interesting your website says your carriers sometimes show things as delivered before they really are, so I have to to wait two more days "for the item to be found" before I can alert you to the problem -- sounds to me like you carriers flat out LIE and cause unnecessary distress for those of us beset by porch pirates.  All in all, I am extremely dissatisfied and wish I had just gone to a store where I could see what I wanted, paid for it, and taken it home.  Your catalogue is impressive but I won't be buying anything else from you.