First my appointment came 1.5 hr late; after the 30 mins he called to say he was 45 mins away. Appointment was at 9:30am; arrived at 10:55am. Stay all day to assemble till 5:10pm; couldn’t finish the last set of my order (the outdoor furniture). Said the product had defected manufacturing. Friendly person; but I was not informed it would be all day. Or the Handy employee would mention his pay more than once. Turned on the AC full blast and offered cool water after his comments on the heat.