We got this about a month ago, replacing another brand that we bought 6 years ago and just wasn't working well.  This LG we very much like in design and function! After having an internal water dispenser, it's very handy to have an external one now. The interior design doesn't make it feel like we lost too much space for a counter depth model vs. our old regular depth.  I really like the double freezer drawer vs one big drawer with a pull out. The only drawback is the ice is made and held inside the left fridge door, so that inside door doesn't have as much depth to hold things (thing single row of mustard, ketchup bottle instead of double). Some reviews didn't like the small amount of ice it hold. But there is a bin in the freezer to store more ice in case you need it. I don't see it as much of a drawback, unless you're using tons of ice. The seals are very solid, and I'm overall very happy we made the switch.