I was nervous about ordering pillows online, especially a brand I hadnt used before. I ordered four of these and I am pleasantly surprised. Dont flip out when they first arrived, because they are so flat. Its the vacuum packing. Mine all fluffed up beautifully. FYI...do yourself a favor and also order pillow protectors. I never thought they were essential, but the more and more I have house guests - I realize the protectors are crucial.