We purchased this about 3 weeks ago and have used it 4 times. We have an elder dog who has accidents now. This has been a God send. It cleans completely and I love the dry only feature. The stain wand is pretty awesome too. Only had 1 issue. When replacing the brush cover the springs came off. Took awhile to figure out how to fix it. Would be helpful if Hoover would include instructions on how to fix it. I spent 1.5 hours on it. If this hadn't happened I would have given it a 5 star rating. I haven't had any other problems with brush cover since.