We have the BB800 and absolutely love it. We miss it so much when we are not at home and you will too. We've had it a long time and have only had to send it in once for repair of a leaking part - - - they fixed it perfectly and the seat now has another five or so years to sevice us. We LOVE it! Make sure you don't plug it in to a circuit with lighting on it or your lights will strobe and dim when the seat heater turns on. The seat heater draws some significant amperage ample enough to dim the lights on the same circuit. If you don't care, no problem, but the dimming lights were annoying. We're good now that I plugged it in to a different outlet.