When l placed order I was concerned about quality , packaging and delivery of Somerset Swing Set based on reading prior reviews. However, when it arrived everything was PERFECT! Package in excellent condition, all pieces included ( none missing or damaged) and every single screw, bolt, lugnut etc. accounted for...maybe this is because I ordered it directly from Backyard Discovery!!! No third party involved. They were very efficient and a pleasure to deal with on line. We will be installing it in a few weeks...hope that goes as smoothly!!