After 6 hours on the phone last week when my delivery came but could not be completed due to them not being comfortable with stairs, no one told me I had to turn off my water line without assistance and unattach and reattach the water line.  My dad was working nearby this time and rushed over to help.  But I would have not been able to get the delivery again.  Then, it was moving around and wasn’t put in place so my dad went running out so they could place it.