Two wires were bent when I opened the box. Called customer service and they very graciously offered to replace it. I asked if they will issue a pick up for the damaged one and they said to keep it and use it if I can. I was worried that it was going to be flimsy, but it is not. I dry my blankets n comforters on them without wringing the water out of them and the frame holds it perfectly. And the wet blankets are extremely heavy. Easy fold up for storage. Excellent product at an inexpensive price and excellent customer service from Wayfair.