Took 24 weeks to receive, but we knew that going in. The spa itself is awesome! Best value by far that we came across in our search. Dimensions are larger than posted so beware. We made our pad out of pavers beforehand, but needed to enlarge it once the spa arrived. It is probably 6"-10" wider than it says it is. Only problem and complaint we have is that the spa on 220 volts (maybe not an issue with flow rates on the 120v) is that we can't leave the filter in without triggering a flow error every time. So we only put the filter in when we are in the tub. Yes we purged the air. We had an issue with the original pump as well and the company immediately sent a new one out. That one was defective as well, but we were able to build one solid one from the two. Beware that local spa companies (in Canada) can't get parts for this brand. Customer service is good, but take 3-7 days to respond. For the money this spa is better than or as expected.