This is the only item that I've purchased so far that has given me fits.  It's a DIY assembly piece, which was just fine.  My problem was that after spending a good chunk of time putting the chest together I came across a huge issue!  All of the pieces were there but the chest was missing quite a few of the pre-drilled holes!  The directions say place this part here, screw that part there - but there were NO holes in which to accomplish that.  I'm thinking this is just a fluke thing and I'm hoping a call into customer service will result in a replacement chest being sent out.  At this point I'm not sure what to do with it. I haven't begun to assemble the drawers because I didn't know what to do with the main part of the chest since I couldn't complete the project.  I purchased coordinating night stands, which I love.  I'm just hoping the chest works out as well as the nightstands did.