The ice is perfect and deserves a 5 star rating.  The water pump however is CRAZY loud annoying.  I have this unit in my kitchen where we spend a good amount of time being a family and are constantly being reminded of the units presences.  I finally dismantled the unit and insulated the cabinet interior- top,bottom, sides and even the motor with the material.  It helped about 70% in reduction.  I called the factory and even they say its the biggest complaint.  This will not be a problem is you have a gravity drain in your floor, but if you have to use the optional pump kit...be forewarned!