I had previously written a review about the issue of the water draining through the baffle of the Insinkerator Evolution series. My initial review was 1/21/14 and I heard from Jim customer service within the day. A different baffle was shipped to me within 10 days. I have installed in and been using it for 5 days now and it is wonderful. The unit is still remarkably quiet. There was never a question about the overall quality and power of the product.

Kudos to the customer service team. This response has reinforced my overall thought that the company makes a quality product and now I know it is backed up by excellent customer service.