The stand is beautiful, and I love the look of it for my living room. I love the colors of the flames/rocks in the fireplace. Easy set-up, took me about an hour and a half. However, my heater won't stay on. It keeps giving me an error message on the display screen, "E3," which I googled because there is absolutely nothing about this in the manual. Means it's overheating. But when I inspect the heater itself, it's not hot at all. There are no blockages in the vents or anything. I've even unplugged it and plugged it back in, and it still gives me E3. I don't know why it keeps telling me it's overheating when it won't stay on for more than 5 mins. Then, in order to get rid of the error message, I have to unplug the entire unit. I'm pretty bummed about this because, as a chronically cold person, I love my heaters. Why this one won't stay? I don't know.