Item was installed by a Contractor. We couldn’t pair it. Ordered a replacement. Couldn’t pair it. Turns out that when the Contractor installed the mirrors, the mirror automatically paired - but not to the Contractor’s phone!! We can’t pair to the mirror because it can only be un-paired first from the device it was originally pair to, which is not possible. There is no way to reset the mirror. The manufacturer’s response was “contact Warranty”. Wayfair was wonderful in handling this. The Ahmiyah manufacturer was AWOL.