BY FAR WAYFAIR HAS THE WORST CUSTOMER SERVICE AND THEY DONT CARE IF YOUR ITEMS DONT ARRIVE!! THEY WILL TRY THIER HARDEST NOT TO REFUND YOU AND IF YOUR IN A GOOD MOOD YOU WONT BE ANYMORE AFTER SPEAKING TO THEM!!! WORST EXPERIENCE IVE EVER HAD ORDERING ANYTHING!!!! I HAD BETTER EXPERIENCES ORDERING TOOTHBRUSHES!!!! I did not receive any of my items and they said my delivered. I downloaded the app so I can track my package and when it said out for delivery I sat on the porch waiting and it never arrived. I was excited about this fireplace it’s beautiful and would’ve been perfect in my living room unfortunately I never received it. Very sad about that!!