Wonderful! The way this Ottoman arrived is the way all furniture should be packaged! I am so very impressed with this company for their care in making sure this item arrived without any problems. It had its' own "sleeper" on. Next, it was a flash to set-up- (I'm disabled). The ottoman itself is a very very nice piece of furniture. Very soft, quality look and feel. Many compliments already (its' been here two days). I will be looking for more pieces of furniture made by this company now. I would say it is a medium grey. It does not flip up from the top for storage; however, underneath, on its' "belly" there is a zipper compartment, which will hold a few items, but you would need to turn the ottoman over to do that. I just put the "sleeper" in it for when I move again. Enjoy!