Rating based on service. Ordered on March 25th, and received on April 3rd - two of the same sides. Called Wayfair, replacement ordered on April 3rd, and not received until April 18th. Delivered the wrong side again. Delivery guys said they would call the warehouse, and someone would call me. Waited 3 hours, no one called, so I called them. Through all of this, decent customer service could have saved the sale, but the case manager and man I spoke with last, whose names I will leave out, could not have been less helpful. I’ve felt chastised and almost like it’s my fault that our living room has been rendered useless for several weeks because of their continued screw ups. The couch is fine, but I’ve asked to have the original piece picked up and be refunded. We’ll find something else.