I received this item a few days ago and today I attempted to put it together. I've been working on assembling it for over three hours. First I didn't find all the accessories (missing screws and such). Next I can't attach the arms - maybe with two people trying to assemble but by myself I just can't do it. The system is very odd. So I said, ok, I'm giving up assembling the arms. When I put it all up the back of the couch would not stay up. The arches won't hold. Only on the extension part (the chair) but not the couch. I tried and tried and tried and nothing. Those arches won't work. So what do you do now? How can you send it back when you are a single woman and we are in the covid time?  I'm extremely disappointed and have no clue what to do from this point on. I guess you get what you pay for.