This is a pretty mirror but it arrived shattered. I called customer service and they immediately sent out another one that also arrived shattered. So I called them again and they immediately refunded me. Customer service was fantastic, I have no complaints there. They offered to send me another mirror with “extra packaging” but I suspect the damage was done before it entered wayfair’s custody chain.  It’s too bad because it’s a nice mirror for a good price. I did not see any other reviews with this issue so it could just be the batch mine came from.