I purchased 2 of these Urn planters for my front porch.  When they arrived, one of the urns had a very bad blemish that had been poorly patched (I assume at the factory) because the shipping container was in perfect condition.  I contacted Wayfair's customer service.  I explained the damage I had found on the urn. The customer service representative was so kind and quickly resolved my issue.  I received my replacement urn quickly and it was perfect!
Thank you Wayfair!  You set the standard for the best customer service!