Even though I had trouble with the outside delivery company..... Took me 3 couches to finally get 1 that wasn't damaged   Michael in claims very polite and helpful.  I LOVE my couch.   Top quality.  Looks awesome in my living room.   Get lots of compliments.  I have a dog that lives inside (not allowed on furniture) but if hairs get on it they wipe off. Twill fabric thick.  Would purchase again from Wayfair.