Simply put : 
1.) Great Price and Quality Product - the chairs had well done and well secured upholstery
2.) Well packaged - no product damages and more importantly had the right amount of packaging material resulting in easy clean up
3.) Easy to assemble - Clear assembly instructions and had all the components and tools needed
4.) On Time Delivery

On the whole - it was a great first time furniture shopping experience
Hoping the product will stand the test of usage over time