The chair came in super durable packaging and when I took it out of the box I noticed no blemishes or problems. Putting it together was as easy as it gets with an office chair. I noticed that the leather had a slight distasteful smell however I thought it was just "new chair smell." After putting it together, I tried loosening the tension spring on the bottom of the chair so I can lean back and turning the plastic piece did nothing. The spring couldn't be loosened no matter what I tried to do or how much force I put on it. I figured that was O.K. but certainly not ideal. Now after using the chair for a little while that "new chair smell" turned into a smell like the potent fumes of a dying cow mixed with the sweat of a team of football players after a hot afternoon 2-a-day. The smell engulfs my apartment and a full bottle of Fabreeze can't even squelch the stench. 

It's quite comfortable though.