I had some issues with shipping (the headboard comes in 2 boxes, and only 1 of 2 boxes was sent the first time), but customer service was responsive and I have been happy with the product since I got it

The headboard is sturdy and looks good. I think the crown piece on each post looks a bit inauthentic (it doesn't quite look antique), but the middle section is really beautiful

Tip for assembly: the top and bottom bars of the middle section fit into two holes in each post. Completely insert the bar into one of the post's hole's at a time; it wouldn't fit for me when I tried to insert both holes at the same time