This is truly a beautiful piece?  I purchased an open item at a discount, so I was a bit concerned. The item arrived in perfect condition as well as partially assembled (woohoo).  The only negative thing I can say is that it left me a bit frustrated due to no instructions. Customer service was on it immediately but I was not able to open the attachment. Eventually I figured it out and was able to complete the assembly. I'm in the process of painting my livingroom in a taupe color at which point the chandelier will look magnificent.