UPDATE: They are actually MORE THAN FAIR! I was able to reach the customer service and it was a completely different story, I’m changing my review from 1 to 5 stars, To be fair my review was all about the experience until that point was indicating to a scam, but I’m now I am realizing I was wrong and I am more than happy with the treatment I had, 
The girl who helped me was not even aware of my 1st review so the help she gave me was not bias, It was plain good intention and great customer service, they really care! She was beyond helpful and she promptly addressed all my issues with excellence and went beyond my expectations. Because of that I now will have Wayfair as my priority when purchasing online, I will only go to other store if Wayfair does not have what I need which is almost impossible with their vast inventory and variety Thank you so much WAYFAIR!