We purchased 5 of these, all open box items. We took a risk as it was a much better price (saved about $30 on each). They look exactly as pictured. The cream cushion did have some black marks on them but we were able to easily get them out with cleaner. They feel sturdy. After the first one, putting together the chairs was a breeze. The first one had a very strong chemical smell. After a day or so, it got better. The others did not seem to have that issue. The first one was packaged as though no one had even touched it, only opened it so that's probably why. Overall, we are happy with our purchase and open box definitely saved us some money!