Delivery - great service, cannot fault it.  It arrived earlier than expected.
Packaging - very secure! 
Product - it is a very solid bookcase, it has a very solid back panel (which we have not seen in these flat pack bookcases for a while).  Easy to built.
However it lost a star due to the following  1) we have a panel which is slightly dented (it looks like it was dented due to the natural shape of the wood 2) the top of the bookcase (the wooden colour bit) was only varnished on the top and not the side, which is odd - aesthetically you can only see the side...