Really happy with Wayfair customer service on this one. I bought the coffee table and it came in on a Saturday afternoon,  with the top glass in pieces, totally broken. I took pics, sent in immediately and the next morning I received an email with a new tracking number for a new glass top. Also email from customer support, to reassure me, that the problem was being solved and they were following the progress of the resolution between me and the manufacturer. And that's why I always buy at Wayfair. Thank you for the great service!