We like the style of the chairs and the wood is nice quality.  We wanted them a little taller (yet not bar height), so my husband made a cross hatch that goes between the seat and base and they look great, in addition to being just right for our countertop island.  We ordered 4 and one package was missing a spindle.  Tried to get a replacement and the replacement had a short screw.  I would have given the bars tools themselves a 4 or 5, but combined with the service issues, I dropped it to a 3.