I bought my first washer when I moved into my new house. The washer only went for 3 cycles before it took a dump. I called up LG and explained my problem also provided videos. They quickly jumped on the ball and got me a brand new replacement washer! I haven’t been disappointed since. The washer works extremely well and the crew they had deliver and set up exceeded my expectations. They were very professional and very friendly. 10/10 will recommend LG to my friends and family!