I ordered 2 of these recliners, they came on time, packed beautifully, But were substandard quality for Wayfair's usual line of products.
They lent so much toward one side that I thought my 400 lb. grandmother had been sitting toward one side for years, 24 hours a day.  
The only saving grace of this experience was Wayfair's customer service.
Their immediate response to my situation and the way they handled it was absolutely superb.
It just convinced me more and more that I knew, yet again, why I loved staying with and shopping with Wayfair.    99% of the products that I have purchased through them (and it's been thousands & thousands of dollars of products) have been top shelf items for great prices.  So 1 or 2 easily resolved issues over a 4-5 year period is definitely a high score of A.   

Pros: beautiful color  burgundy
Cons: leaned too much to one side