If I could give this a “0” I would. The “soft” is not at all soft. I ordered (2) for a total of (4) pillows. They are neck-breakers! When I went to return them, they charged me 30 to ship them back. Came in one box as they had “deflated” 2 of the pillows. Now I am in a pickle with one box to return 4 pillows. I will never order bed pillows again without actually getting my hands on them first! 
Ugh. I am calling Wayfair now to see if they will work with me on the shipping charge. I am an extremely loyal customer!!!