My toaster oven had a problem with the heating element. Called Black and Decker for a replacement. The people who I spoke to were friendly and very helpful. The process was very simple and straightforward. I received my new one today. Want to thank the people I spoke to were very helpful. I would definitely buy a product from Black and Decker again. Everyone were very helpful and the process was very simple. Received my new one today. Would definitely recommend Black and Decker to friends.