I started out loving this crockpot!! It was nice to be able to start it & change setting while away from home since I leave super early for work. I would just put my stuff in the crock before work & then start it up while at work so we’d come home to a nice cooked meal (& not mush if I had to start it up early like my old crockpot) Then a few month back it would not connect with app. Said it was hooked to my Wi-Fi, but could not control with the app. (Sad face) that was the whole point to getting this! Then this weekend the crock shattered. And when I say shattered, it is in multiple pieces! It’s like someone took a hammer to it & all I did was get it out from the cabinet & place it in the countertop & it shattered. I did not slam it, I literally watched it shatter. Wow! I’ve had a crockpot for about 20 years that has been dropped & over used & it has no wear and tear to the crock itself. Poorly made product & very disappointed.