We ordered two of these chairs and before placing the order spoke with a Wayfair representative to make sure that the delivery could be accommodated per our needs; nothing crazy, we just needed to make sure that it would be on a date that worked for us and to be called on the day of delivery one hour prior.....didn't happen although this request was confirmed many times throughout the process.
One chair arrived with damage to the fabric and I have not yet contacted Wayfair to have this addressed. The chairs are comfortable, however, the flaps at the back of the chairs are ridiculously awkward; they are cut at an angle and there's barely sufficient fabric to cover the mechanism. How difficult could it have been to sew  pieces of Velcro to the back flaps so they don't open up? Yes, they are made in China but you are selling them in the USA...do quality control or call them for what they seem to be....second quality.