The idea of Customer Service can be experienced at many levels. Recently I experienced it at its absolute best. These a great people with great products and they back the quality all the way. I purchased the 19 bottle wine cooler to replace a 12" inch wide trash compactor that is now all but obsolete. It was the perfect solution. I had some questions so I called and and was pleasantly surprised to speak with a very knowledgeable support agent who was very happy to assist me with my concerns. She was truly pleasant and an absolute mission statement grade frontline contact. So, many thanks for your help and wish for your continued success.