Wrong item was sent.  I ordered the runner with Christmas trees on an alternating field of red and white check-plaid.  Instead I received the red, green and white plaid runner.  Kinda pretty but fabric is very light-weight - and it is not what I ordered.  Multiple attempts via chat, email (submitting photos and explanations) and via phone to obtain info/approval to return this wrong one have failed.  Staff are very attentive and pleasant, but there is a multi-level hierarchy to approve rectifying Wayfair's mistake. I have just recd. yet another email request to explain what is wrong so Wayfair might deign to accept the return.   Will try again; however, I will never purchase from Wayfair again.