First off, this is just as beautiful as the picture shows. Second, Wayfair's customer service is EXCELLENT in fixing the issue.  The 1 star is more of a beware.... I purchased this tree for my 2 kittens, when assembled, they were all over it! After 2 weeks, I noticed the peek a boo window by the archway was getting stretched.  Luckily, I was home and witnessed my kitten get his foot entangled in the window and he was dangling and crying off the edge of the tree! It was frightening!! Also, after 2 WEEKS, the rope that hangs from tree unraveled.  I reached out to the Feandrea and got NO response. Wayfair took care of me immediately when I reached out. Just a word of caution, not made sturdy!