The product itself is great! Easy to maintain chemicals, nice pressure for plug and play and heats well. The wayfair service though I would give 1 at best, it took over a month to get it, they seemed to have lost it?? They delivery was no good, the guy said this is really heavy we are dropping it here....right in the middle of the driveway. So while the item is great I don't plan on ever buying from Wayfair again. Ann was very helpful though, she at least tried to help while no one else seemed very interested in helping at all.