This was our 2nd tub had to send the first one back as it turned out a bit big for our space.  Wayfair was great on the return and had it picked up really fast.  The first and 2nd tub was delivered and sent without any issues.  I would wish Wayfair had a better tracking as we got a call the day before it was going to be delivered and did not hear for about 2 weeks before.  Would have been nice so then we could have had a bit more time to get all the installers scheduled.  But other than that the product is just what was seen on website.