The lock is pretty easy to install. Like most users, we had problem with the lock not extending all the way once installed. I had to Google the phone number for customer service to talk to a live person because I could not find an easy solution. Once I did find a live person, it’s a relatively easy solution. I love the auto lock feature. I wish it was more customizable, like scheduling lock times during certain parts of the day or at night, scheduling unlock when I pull in to the driveway can walking up, etc. so far, it appears to unlock upon my return about 50% of the time. I feel like I have to have my phone out of my purse and unlocked for that to be the case. I was under the impression this would work with my Apple Watch as well, and that doesn’t seem to be the case so far. Typically if I need the door to auto unlock it’s because my hands are full, so that is not ideal. Hoping the software improves. Overall, like it for an apartment lock.