FEEDBACK ON BED: 
(*) The bed looks beautiful, but the construction is poor, and the bed is very unsturdy. The bed frame comes with cut outs for you to connect the sideboards, but the slits were not big enough to accommodate the hardware.
FEEDBACK ON SERVICE: 
(*****) I called the customer care line and had a very honest conversation with a polite and helpful associate. He (Dustin) was able to resolve the issue with no complications. This product was a disappointment, but because of the stellar customer service, I will CONTINUE to shop at Wayfair.