We ordered the unit because we received a microwave for Christmas that was too big for our counter. The first one came and was extremely damaged, from the warehouse or transit, I'm not sure. We contacted Wayfair and their customer service is awesome! They were so helpful and nice. The second one arrived and still had a couple of scratches, but was definitely usable. I just don't think the company that manufactures them packages them very well. I was also misled by the description. For example, it said glass panes in the doors. I was thinking real glass, but they're actually plexiglass. Also, it takes several hours to put together and is pretty lightweight when finished. However, overall, I'm pleased with it. The extra cabinet and drawer space has been wonderful and our microwave fits nicely.