For the price I have NO complaints.  It was for my aging mother.  For $199.99 plus tax, this was an AMAZING value.  It shipped quickly and was easy to put together.  We ordered the "taupe", but according to some reviews... it arrives a more greyish color.  Though this was true, the color is very nice.  The chair is not perfect, but it looks good and is very comfortable for my mother.  If I had paid more, I would nit pick.  Everyone in this house is extremely happy with this purchase and Wayfair's customer service.  Thank you Wayfair.com!