I bought two of these folding benches at a big box store sometime between 5 and 10 years ago. We have used them a lot together as a picnic table on the patio and separately as benches around the fire pit. The other day, one of the slats broke and I googled and found this web site and filled out a contact form. That was Sept 5th. Today is Sept 11th and I received my replacement slat, including new screws. This wasn't a total surprise because in the interim I received several emails from Customer Service regarding the order and shipping status. Not only are these benches innovative and durable - being able to order a part and receive it in less than a week in this day and age is absolutely incredible.