After only 15 months, our dispenser by a competitor failed! I didn't want to repeat that experience, so I turned to InSinkerator. What impressed me right away was the 5-year warranty that includes "come to you" service! Installation with an Insinkerator hearing unit made my replacement needs complete! I like the firmness (feel of the dispenser lever) better than the old one - everything just feels more solid. Looking forward to much longer use of our faucet dispenser! Very satisfied!