Check your product carefully, we were missing quite a few parts. However, the rep for the greenhouse and the Wayfair associate took care of it quickly. The box that it comes in is not substantial, so it looks pretty worn when you get it. It took me and my husband about 7 hours total to build, over all it’s pretty easy to understand, but I would make sure all your parts are laid out in order. Some of the parts aren’t labeled well, so it takes so time to get it organized.