The first sink that arrived was cracked and when I called Wayfair the problem was dealt with in a very satisfactory way. The lady I first dealt with was outstanding. The only negative part was that the delivery of the replacement sink was 5 days later than promised. My entire kitchen Reno completion was waiting on the sink. The sink when it did come was exactly as promised. The only thing I found odd was that Wayfair Canada issues are handled by US staff.