This product is a good product that can use some minor adjustments. I was surprised at how thin the pillow is.  The crate has a hard bottom so the pillow should have a little thickness to it, but it does not.  lf l had to guess, the pillow might be only milimeters thin.  Another adjustment should be the ease of closing the side door and the sturdiness of the product when it's assembled.  The side door sticks on one side of mine and the crate feels like it could collapse at times, although it never has.  0verall the product is good though and l still recommend it for its versatility.