I had a problem with the first mirror. There was a sticker on the glass and no instructions to remove it. So I proceeded to remove it, not knowing that you’re not supposed to and that there was an instructional video somewhere or how to remove it. When I called in to get assistance that’s when I got notified about the video. By this point the mirror was wrong with all kinds of adhesive on it. I sent a picture to the rep and they sent me a brand new mirror which I was very thankful for.