Isn't anything I didn't like about this product or company.  Wayfair was great about staying true to their timeframes for delivery.  The product arrived in good condition.  The fireplace looks great, and was easy to install. I am a 67 year old woman and I did it myself in 2hrs.  The quality and appearance in my living room is an advertisement for itself, everyone comments on how good it looks and how well it compliments the the other pieces surrounding it.  The fire look authentic and heater has more features than I expected. Heats a high ceiling room approximately 400  square feet with ease.