The chair is very plush and soft, which is perfect for my husband to relax in. This was a gift for him. He likes the massage feature, although it is not that strong. There are two issues with the chair he doesnt like and after trying it. I dont either. To recline and put your feet up, you pull on a plastic, looped piece on the inside right of the chair and you have to pull hard. To push the recline back down into the chair you need to do it very hard which would not be easy for a person with little leg strength.

Edited We have had this chair ten months and its slowly falling apart. A few screws are stripped and we had to replace them. It leans to the side. Its difficult to close when you want the leg rest down.