My first time ordering, turned into a stressful time.  I ordered a chair for my husbands birthday,  2 Weeks in advance,  it did not arrive as stated on Wayfairs tracking.
I called customer service, was told FedEx had not even picked up the chair from Wayfair.   The gentleman  said he would look into it and get back in 24hrs.
I did not hear back.  I called again, spoke to a very motivated  customer service agent, she cancelled the first chair and resubmitted the order immediately. 
The chair arrived 3 days later, one day before my husbands birthday.
If the first gentleman  had the same motivation as the the young lady perhaps this rating would be higher.
As for the chair, it is a tad smaller than I thought.  I do have a tiny room, so that worked out well.  It was exceptionally easy to put together. 
Thanks Wayfair.