We were pleased with our Handy young man James.He was here on time and worked in a timely manner. He shared with us the problem he had on the right end of the sofa. The back was bowed which caused the alignment of the back of the sofa to the right arm piece to NOT be in alignment. As per one picture, it depicts them not lining up and the screw not in correctly. He placed straps on that area for reinforcement. The right front leg was also not able to reach the floor (picture included) which we feel is a result of the above issue.
We are hoping the sofa company will replaced the affected pieces. If that is the case, we would need Handy service again to put the sofa back together.  We feel that cost should be covered with the original payment. We would like  a response from Handy in regards to this. We wlll give you a 1 rating until this is all resolved. We appreciate your time and concern over our issue.