We bought the patio storage chest a few weeks ago and decided to add this cooler as well to our newly remodeled patio. We had no issues at all with the storage chest, but this came in with scratches in the plastic. We did as paper work inside instructed and called the company direct. They sent out replacement parts right away, however the replacement parts we more scratched than the originals. At that point we contacted Wayfair and their wonderful customer service took very good care of us.