We used Handy to build our bed. Mainly because a number of the reviews of the bed said that pieces of the bed were missing and as we have just moved so we don't know where any of our nuts and bolts or screw drivers and drills are!!! I was texted by Handy several times to remind me of my appointment. They initially contacted me with an appointment shortly after I had ordered the bed and made an appointment for the day after it was due to arrive. I could have changed the time and day if I had needed to but the appointment time they suggested worked for me. Johnathan turned up on time. He did think that there was supposed to be a second person but when no one turned up he started putting the bed together himself. Took him about 15 minutes!! He had built the same bed a few weeks earlier so I think that helped. The he helped put on the box spring and the 117lbs 14" mattress and he was done!!! Perfect!