Very excited to receive the bed for my 13 year old malamute. This bed is the perfect size for my large breed. Only trouble is it appears the sewing machine didn't grab part of the seam and there is a hole. Was a little worried about how to return it as it comes vacuum packed. Customer service refunded the entire amount and asked me to discard, donate or keep the bed as they would not be requesting me to return it. Love this company!! Have ordered many other products (bed, headboard, cedar chest, pendant lights) and have never had any issues. Hats off to Wayfair.ca for great customer service!