First of all, the Wayfair customer service team was 1010. We switched to this couch from a different one  had no problems! Bought this couch after seeing someone post about it on Tiktok! We are obsessed. It is as huge, wide,  deep as everyone says it is. Definitely measure to make sure it works for your space. We taped the floor to get an idea! The color is rich  the fabric is so freaking soft. The bottom cushions are a comfy kind of firm (you will not sink into it!) and it’s been easy to remove dog hair  stains like yogurt  dog slobber, lol. Only downside is that the shipping for this couch took a little over 6 weeks which was frustrating because the time kept getting pushed back. Otherwise, we absolutely love our new sectional!!