I have my love/hate relationship with Wayfair. Love the pricing and when shipping is fast and safe, but if anything doesn’t go smooth, good luck on getting someone to help you! They should just say openly- we don’t care. My sister still has a replacement defect stuck in a black hole of Canadian warehouse for months now and no one cares. Also, the coupons are scam too...she referred me and never got referral bonus for herself. Sad that the quality of Veradek products is great, but they are not getting 5 stars because of the middle man.