I love love love this couch. I assembled it myself so easy. It’s a darker gray than pictured but it’s beautiful. The gray honestly looks different depending on how much light is in the room. The fabric is soft. The couch is firm but not uncomfortably so. You definitely won’t sink into it. But I spent 9 hours curled up on it while watching a marvel marathon and I had zero aches and pains. I prefer a firmer couch as they tend to last longer. In any case, it’s starting to soften in my favorite spots.