I chose a 'bright yellow' sofa from you, but when it arrived it was a neon lime colour, and only part of it arrived.  The box was torn at one end, and the sofa was carelessly wrapped in a flimsy muslin fabric.  It was not protected by any sort of a good packing material, and I was very disappointed.  I like the look of the sofa, but because I could not return it back to you, I was told to dispose of it, or give it away.  The first person I spoke to on your customer service line distressed me further and gave me wrong information.  I called back the following day, and a very kind and patient agent named Dejonna eased my anxiety immediately and was able to help me.  I then asked to speak to her superior, and told her that because Dejonna was so thorough in listening to my disappointment withy Wayfair, but still ensured I was satisfied with the whole transaction, she should  be named "Agent of the Month".