Exactly what I expected, especially after reading reviews that mentioned how firm the sofa is. Lovely piece and I'm happy with it. Still feeling negative about the experience, though, so I took a star off for that. This company uses a delivery company that is well-known for being late, losing shipments, awful customer service, no-shows, etc. I ordered two pieces of furniture before I ordered this sofa - still don't have them. In dealing with that, I had my issue escalated to a customer service supervisor. My sofa had delivery issues and the same rep was taking care of both orders. 24 - 48 hour turnaround for answers to email - ridiculous - and a general air of "this happens every day so it's not a big deal". If you live in the mid-Atlantic states, you're very likely to get this delivery company for the final hand-off. Because of this, I won't order furniture from here again.