Totally missed the mark. I scheduled 2 different times with Handy, they confirmed, and then cancelled right before each appointment. On the third time, they confirmed and then called asking if they could come at a different time instead. Finally on the 4th time, the professional showed up and ended up leaving my dining set chair with a wobbly leg... I could have done that myself. I was trying to avoid that, which is why I hired a professional..