We are one our 4th or 5th device from Mr Coffee. Started with a more basic model that kept dying after about 10-11 months. We were always able to exchange for a new one as they were still under warranty, so stuck with the brand. Upgraded to the One-Touch machine just over a year ago. It worked well for a while, but I have found it very difficult to properly clean the milk build-up in the internal parts of the frothing system. It requires some maneuvering and accessing some tight spaces with a mini-screw driver. Well, this week the frothing system has completely died. We’re about 1 week past the end of the 1 year warranty. Frustratingly, I can’t find instructions for this particular model, to find out how to descale the machine. I have been following the proper cleaning instructions (white vinegar etc) and cleaning regularly.