first lets say it arrived 2 weeks earlier then expected, great! The box like other reviewers have stated looked like it was thrown around the warehouse all day. The man from UPS told us to reject it, but we needed it so I didn't. The chair was fine, so I believe this is the way wayfair ships it, since so many people say the same thing. That being said, chair is ok, not great, back could have been higher so you could lay your head down, BTW im 5'7. comfortable, chair looked a little dirty but not worth sending it back. Light weight which was good since I had to carry it upstairs, snapped together in a flash. I little cheaply made, but ok for my purpose.