Hi. This 'palm' tree shaped artificial plant came with fir branches. I hadn't zoomed in on the photo, noting only the palm shape and christmas lights, not realizing there were no palm fronds. When I contacted customer service about this customer having to absorb the shipping fee, she stated: "It says "faux." I believed faux referred to the artificiality of the artificial plant. I have returned it and was charged the shipping fee. I don't feel this is fair as the plant should be called an artificial palm-shaped tree with fir branches. Thanks.