In the past I had ordered a mirror. After delivery the mirror was broken. The replacement was delivered and was broken. Wayfair refunded my money but had two mirror frames sitting in my garage. Recently I purchased an electric fireplace insert for my tv console. I had a hunch that this might be broken due to the glass front. I was correct when I carried the box in and heard broken glass inside the box. After opening the box I was correct. Contacting customer service they were going to send a replacement glass front. Today I received a notice the order was cancelled and they would be contacting me to resolve the problem. I have ordered several items fro Wayfair but feel the delivery service is horrible. I have found my orders at the end of my driveway in the rain. I will hope this past order is corrected.