This futon was poor quality: I opened it and thought it would fluff up, it didn’t. Half of the mattress was flat. Lop sided and didn’t fit right on the futon . Very uncomfortable. So I called Wayfair and the lady was super nice, understanding And helpful. She offered to send a replacement or store credit. I took the store credit and decided to upgrade to a coil mattress.Wayfair has great shipping and I am a customer for life. One poor product won’t change that.