Excellent ordering process, ships in easily to handle amounts/boxes with straight-forward, understandable instructions, both in writing and online as a PDF. I was able to prepare for the shipment and put it together myself with a little assistance from my wife and kids!!! It was their birthday gift, after all, and getting it put up fast was of the utmost importance! And for concerned parents like us having the bed lower to the ground than other models was important as one of our twins is Autistic. He loves the bottom bunk and being able to have his own safe place where he can always go and not be bothered by light or other sensory overload items.