Shipping was fast, came a day earlier then expected. Easy to assemble, took less then five minutes. The arm cushions and back are soft. Not a deal breaker but I wish the seat cushion was more soft as it's a bit more on the firm side. Also not a deal breaker but would've been nice if you could recline just the back without putting the foot rest up. The power recline is rather quiet going up/down. I couldn't upload photos as it kept saying wrong kind of file, will try again