Extremely unsatisfied…. I have ordered two recliner chairs  from wayfir. They were for special occasion and they were supposed to be delivered btw March 4-9 originally; however,  they were delivered three weeks later, delivered way pass the required time. 
They delivered those huge boxes in a  pouring rainy day  in the exposed area without any consideration that the merchants were exposed and they were not even wrapped in plastic inside the boxes. 
Tried to assemble the items, the ears do not fit, there is a bulging part that prevents the latches to go through each other. The screw on one of the chairs is damaged and it doesn’t tighten and it wobbles.
I have been contacting the manufacturer back and for and still haven’t received any resolution and it has been an extremely frustrating and unprofessional experience so far. Please help me to solve this problem as soon as possible. Thanks