I was very pleased with the entire process, and am very happy with the product. Though it took 3 months to receive it, I was very aware of this from the beginning and it did arrive when promised, in excellent condition. I was able to handle opening and moving it to the preferred location on my own. It was exactly as described with the expected comfort and exact measurements. It has allowed me to used a small guest room for alternate purposes but still have a queen mattress when I have guests.