I'm not sure how to rate an item that was so badly packed it arrived destroyed, but is a gorgeous piece of furniture.  The bench was simply wrapped in styrofoam sheeting the thickness of newspaper, then tossed in a box with no structural protection.  So a leg was predictably broken in half (see photo) and the bench is not usable.  The other issue is that the color is not even close to what's depicted online or to a color called "apricot."  Instead of being a bright orange it's a deep warm brown.  (The photo makes it look much more orange than it is.)  The box was marked "apricot" so they didn't send the wrong color.  Because of the sloppy packing I assume a replacement would also arrive broken, so I opted for a refund.  Too bad.  Again the bench design is absolutely beautiful.  Wayfair handled it wonderfully.  Very much appreciate that.