Took three days off work to receive the item (being self employed this hurts my pocket) as they didn’t deliver any day  when suggested, customer care should be called customer script. The only way to contact them took an hour and a half of my life with no solution. DHL then dumped it and ran even though I ran after him to ask about the other parcel. When building, the underside of the bed is rough sawn, yes rough wood that you are going to place a mattress on. The dowel holes have been drilled so large unless you make a packer for every hole you may as well forget using dowels as they won’t join two pieces of wood so the bed would hang on one screw. The headboard and footboard were damaged and poor quality wood. The holes drilled were oval. The centre leg doesn’t reach the floor. What an appalling company with no support and dreadful products.