The bed is actually 5 stars. Wayfair and the manufacturer are 1 star. The bed shipped the day after I ordered it. From California to Ohio only took 4 days. I was pleased. Unfortunately, a side rail had a very large crack from one end that traveled half the length of the rail. I ordered the replacement rail immediately. I received the part ONE DAY SHORT OF 3 WEEKS! Wayfair and the manufacturer did not seem to care about resolving the problem in a timely manner. Horrible online experience.