I received the ceiling fan in a very timely manner as with every order. It was a beautiful fan only problem was the light worked but the fan didn’t. I called customer service and they were very friendly and helpful. We reordered, I didn’t have to send the broken fan back and the new one arrived 2 days before scheduled. The only problem I have is I bought open box and was assured by a representative that returned items were checked and most were returned because the customer didn’t like them.  All turned out well just watch ordering open box.