I love the look of the bed and it was very easy to assemble. However a huge flaw in my opinion is the side railings where they fold, it seems as tho the brackets are already giving??? You can see the gap in the bottom of the fold and if I lift up on the railing there is a lot of give. This is obviously a huge concern as I’ve only had the bed for a week! Trying to figure out how to contact customer service.