The only reason I am giving it a four is because the instructions are somewhat confusing... and some of the parts that are apart, could’ve been factory assembled for ease to the customer. Once you figure out how the crystals are hung, it is pretty easy.  One recommendation to anyone buying it is to cut the electrical wires ends to make them longer and easy to connect all together, otherwise the connectors could come apart and could have issues of some lights not coming on. To ensure I connected all the wires correctly and ensure all lights come on before I claim a 20’ ladder, I used an old electrical plug and connected directly to the chandelier’s wire and all the lights turned on, I now know that everything was connected correctly. I just completed the installation and it looks fabulous.           Can’t wait until my wife Lucy sees it.