One of the sockets arrived broken and unfortunately there is no way to identify that before getting the chandelier installed. When I called the customer service, all they offered was to return the item and get a replacement. For a 350 chandelier I will now end up paying 700 because I have to call a handyman to uninstall it and then install the replacement back. Very disappointed and never ordering anything from Joss  Main again. The customer service said its the manufacturer who doesn’t allow any refund if you ordered a replacement from them. Very terrible experience with this manufacturer and with Joss  Main customer service. Offered 10 on the purchase of any other item. What about the trauma and money that this has costed me Ridiculous experience. Never coming back.