I loved the color and loved the design HOWEVER not the quality expected. Customer service was exceptional and deserves a 5 star rating for trying to resolve the issues. Each rug was defective from the wool loops snaggling, permanent wrinkles from the backing unbonded, to the crooked miscut size. In the end a refund was issued. 
The problem each time was quality control by the manufacturer and not Birch Lane. I cannot say thank you enough for customer service in their efforts to rectify the problem. 
Zero stars for the rug but 5+ stars for customer service.