Purchased an area rug this past week.  The ordering process was very easy and simple.  The rug was delivered in a timely fashion.  The rug was exactly as described.  I wanted to unroll the rug prior to accepting it to make sure it was the correct rug and there was no damage.  The two gentlemen who delivered the rug were were very patient and professional.   All in all, it was a very pleasant experience.   Thank you, Wayfair.