I was sent this as a replacement for a machine I had bought that was only thee months old that was not working properly.
1) the basket area doesn’t swing out but raises up. So if you have it on your counter under your upper cabinets you have to drag it out to load and unload the baskets.
2) way to many pieces to keep up with. This thing has a sensor in it that tells it whether or not you’re using k-cup or the filter attachment and if neither one is in it won’t do anything.
3) nothing drains properly! When you raise the lid to clean the basket or empty the k-cup you have an accumulation of water that won’t drain until the lid is in the up position.
4) I do not recommend this product and hopefully will have them replace it with one that is not so aggravating to use!