We absolutely love the mattress, it's is firm which we wanted and it's deep so that we can't feel the bed slats. The mattress was on offer when we bought it so very good value! The only improvement I'd suggest is more communication between the order day and the day before despatch to provide a better indication which day the order will be delivered. For some people to know the day before is a little restrictive. Having said this on the day, communication is great, emails, text messages and phone calls with progress reports before arrival.