We ordered a couple of these chairs and they arrived without problems. They are big and sturdy and the cushions seem to be holding up well. My only complaint is the very misleading description which states they are black wood.  They are in fact a reddish brown wood.  Not even a dark brown. I read other reviews that said they were brown, but some people said they were black-ish so we decided to try. They most definitely were not black. We simply painted the wood black before we assembled the chairs which was a pain and an extra expense, but we didn't want to send them back and look for something else since the size and quality were both good.