I am not sure if my previous entry submitted as it disappeared... The chairs came separately screws loose in bottom of box, missing pieces including screws and middle stability piece, fabric blemishes, and worst of all chair has a hole in it. Second chair came and looked like the package went to war prior to arrival. Screws also loose in bottom of box which explains why half of them are missing as package was half open (I was home when it was delivered) Whomever is packaging and shipping for Wayfair should be ashamed. This is unacceptable. How do I go about sending this chair back? This was my one and only purchase from Wayfair and I will tell everyone to not do business with this company if this is not resolved. No one should pay for furniture and it comes in these conditions completely unacceptable. I would add zero stars if I could