The rug was exactly what I wanted. Looked a bit forlorn and threadbare when initially unwrapped but once laid out and fluffed up it was as expected.
Problem originated when ordering as the web site kept sending me around in a loop and I could not complete the final order but once this was sorted after a direct telephone contact with customer services, who were incredibly understanding, friendly and helpful my order was completed and delivered within the stated time scale. 
I can have no complaints regarding the actual item and the customer service was first class.