I ordered this futon mattress because i needed something quick and convenient that was firm and comfortable until finding a permanent bed during a move. it came on time in a long tubular box. it was packed very well in two layers of heavy duty plastic. it is not a light futon or flimsy like some of the ones i have had in the past. when we unwrapped it, it unopened up by itself and was plush yet firm just as it said. nice and thick. my back problems all but disappeared. it is a bit cumbersome to move, but a cool trick is to tie it long ways hotdog style with about three pairs of old pantyhose as handles and then its no problem at all moving it, and fits into the back of a minivan fine. i like it so much that i took it home and will shop for a frame for it now. i have used it for a bout 11 months and still it wears fine no sagging and, well i'm a pretty big boned person. i have to say over all this is the best futon mattress for the money.