Had an issue with the first umbrella we were shipped. My hypothesis is that we were sent a previously returned umbrella which was damaged. (The canopy was severed from the pole.) Contacted Support and a new umbrella was sent. This one was packaged properly and was undamaged, although it took about 2 weeks till all was said and done. It is a nice umbrella. The lights are nice but provide minimal lighting and are more for ambiance than anything. 4 stars, mostly for the hassle with the initial shipping.