The word disappointed sums up my experience. I received the grill in a timely fashion, and proceeded to put it together. It was only then that I realized that an important piece, the hinge for the smoker door, was missing. Further, the smoker door was bent. This makes the smoker effectively useless. Since I was putting this together on a holiday weekend, there will likely be no response from the manufacturer. Debating if I should return this item, or give the manufacturer a chance to make this right.