Wayfair's customer service was excellent. The representative was fast and friendly. I received my order in two days which was amazing. I think The Sunflower Fairy Statue is beautiful. I'm all about the details, however. All the seams were not smoothed out when it came out of the mold. There were holes in places where the mold wasn't poured well. The toes were more gnarly than I would have liked. I wish a little more care would have been spent on them. The fairy I ordered had big scrapes down the arms and legs. I suppose all these things add to the charm for some people. For the amount of money I paid and the item being a special gift, I would have preferred a little more attention to detail. I'm satisfied with the fairy overall. I'm just a bit pickier than most.