FedEx failed to deliver my package on time, so I requested to pick it up myself. When I went to pick it up I was told that it wasn't actually at the facility. Once it was at the facility, I was told that no one would be available to load the package for me (I can't load a 64 lb package at 6 months pregnant.) So, I requested that the hold be taken off and FedEx deliver my package. After days of the run around, Wayfair told me that because I had requested they hold it, it could not be delivered and I could eother pick it up myself or FedEx would ship it back. So back it went and I have no crib. I would love to shop with Wayfair again, but they will not ship UPS, so I'll be shopping elsewhere.