This cat tree is such a cute and perfect sized tree. My cats love it and sleep on and in it throughout the day and night. When it arrived it was missing a part. Wayfair customer service was awesome on addressing the issue and had not only the part delivered to me but a second cat tree at no extra charge. I was able to put most of the second tree together, just the flat top perch was missing which is fine for the cats don't mess with that part anyways. I've included pictures. 5 stars all the way for the product and customer service!!!!