When the cabinet arrived we noticed several pieces were damaged. We contacted Wayfair and they quickly sent us replacement parts free of charge. Then when we assembled the cabinet, we noticed that the hutch had a different finish and even different knobs than the buffet. We loved the shinier, darker finish of the buffet but not the more matte, lighter finish of the hutch. So we reached out to the same customer service rep and she quickly had another complete china cabinet sent to us. She said they had a new manufacturer and perhaps we got a fluke. So they sent us a new one free of charge and said we could keep the old one as well. We just opened the box with the hutch and it had the same finish as the first one, so I contacted customer service to see if we could return the whole thing for a refund. They refunded the money no problem and said they'd take care of getting the cabinet back and would be in touch.