We needed a bi-fold door in a certain size. First we had to see if the door you offered could be cut down. Your agent did their best to find out the answer, but recommended we call the company directly...I believe she gave us the contact information. We were told it could be cut and we ordered it. Your website showed it was available, but we received an email it was on back order and was delayed. I believe I had to phone you more than once regarding delay emails; your agents provided great service in answering my questions. The door came and we're very happy with it. The quality is good and it was just what we needed. We had checked with both Home Depot and Lowes to find this door and they both said they weren't made any longer, but Wayfair came thru! The only reason I gave 4 stars was because originally we were told it was in stock (only 1 left), other than that, this was a very positive experience.