I ordered an open box product expecting to receive an item with some cosmetic defects that would still function as intended. What I received was a heavily damaged item with not a single piece of the hardware required to put it together. When I called Wayfair to let them know, they stated they could not request the hardware from the manufacturer as the item was on clearance. They offered up a refund instead with the understanding that the distributer may or may not call to collect the item sometime in the next 14 days. So while I am glad to have the refund, I am quite displeased with the many parts that are now sitting in the garage for the next 2 weeks to maybe be picked up. 

I think the dresser would have been quite nice had I ordered a brand new one. Lesson learned for next time.