I have been pleasantly surprised by Way fair, as someone who doesn't like doing things online I was pleased to see that I could ring them and place my order. I spoke to a very helpful Irish guy who took my order and explained about delivery options. I was able to track my order at all stages and kept informed when the driver was going to be a bit late. The delivery man carried my large, heavy package all the way up the stairs to my third floor flat. The chair is just what I wanted, the measurements and description was spot on. I would shop with them again.