The wine cooler was delivered by Fed-Ex Ground. The driver did not come to the front door, and put the box in front of our garage. The box had physical damage that appeared to have also penetrated the inner packaging. Not sure if the wine cooler is scratched or dented as I have not had the time to completely remove all the packaging. The bottom of the box looked all torn up like it had been dragged on the ground. I am concerned about compressor damage, and not able to install the cooler for at least weeks when the kitchen will be completed. I contacted customer service with all the above details and sent photos of the outer and inner packaging.
Your upper management needs to have a conversation regarding Fed-Ex drop and run mentality!! I’m not the first to complain about this. I asked customer service to log my complaint just Incase we have issues with the wine cooler just before and after installation.
Melvin Jay