By far exceeded all my expectations. Shipping was a worry for me, but it was packed securely and arrived without any damage to packaging or the chair itself. You will have to assemble the chair yourself, but following the step by step picture instructions makes assemble very easy. I was a little worried about what I would be getting qualitymassage wise since this chair is by far one of the more affordable ones I’ve seen. I love the heat, zero gravity, and Bluetooth features. This chair is perfect to come home to after work. Very impressed with this product.