This was extremely difficult to set up, it came with no instructions and I literally spent over an hour on the phone with support. The upside is support was awesome and was able to identify the issue with no connecting to my network. Once the resolved the issue everything is great. this Shark is AWESOME and it really cleans great, the proof is in the collector. We have 3 fur babies and run it every other day. Our home has not been this clean LOL in years. I definitely would recommend this to everyone:)