The item works well until it requires repairing. Customer service response is spotty and the ability to fix it is nearly impossible. I have needed a part replaced since February 2023. It took them over a month to source the part to send, that I had to pay for. Then the plumbers can't get into the toilet to replace the part, and Woodbridge has to send the tool it requires to replace the part. They should have sent that with the part to begin with. It is now May 2023 and my toilet is still not fully functional. I'm currently shopping for another toilet because this is obnoxious for an expensive toilet.