The unit was clearly pre-used.  See the pics of how the closure/lock was totally scratch. You can see we haven't even put it together yet.  We decided to go ahead and assemble it and it works okay.  It doesn't close perfectly (we have to make an effort to remember to pull the top forward so it clears the closure).  It is big and holds a ton of pillows, so that's great. Also, a nice clean look.  I'll update more if things go wrong later.