Overall, this futon does the job. Futon was packaged well and was easy to put together. The futon is a bit firm but I plan on getting some throw pillows to hopefully do the trick. My only two real issues was the shipping, the delivery company delivered it to the wrong house but contacted customer support and they were quick to help and send out another one to replace the one delivered to somewhere else. The other issue I have is the metal parts that allow it to convert to a futon rattle, every time you move or adjust the metal clanks and makes a rattling noise.