Where do I start. 
Manufacturing. Severely under stuffed backrest,  company needs to include washers for screws so they don't pull through pressed board. 

Measurements on site and picture are incorrect. Height off ground to seat supposed to be 21.26 actual 20.25. Between armrests 24.8 actual 23.5. Overall height 40.55 actual 38. Overall width 36.61 actual 36.61. Overall depth 37.8 actual 37.8. Arm rests from backrest to end 25.59 actual 24

Message and heat work well. Overall comfortable but needs lumbar support.