Just received my recliner yesterday. Was worried after reading some bad reviews. Le me alleviate your concerns. This chair arrived on time, was easily put together, had no damage and it's comfort is excellent. I am 6ft 240 lbs. I read some nonsense about feeling the massage feature or heating elements. The only thing I'll say is some Karens can't or won't be satisfied. I paid in the mid 300s for this chair and rarely have I felt I have gotten greater value. Kudos to this site for its accurate description. I would have no hesitation ordering from Wayfair. If you want a large comfortable recline at a value price this is it.