First off, this chair is NOT ASSEMBLED LIKE THE AD STATES!! Order march 3rd when it was stuck in 'pending shipping' for 5 days, I tried to cancel. They said I couldn't but they would process a refund now and have the chair intercepted before being shipped. Ended up getting the chair the next day (unassembled of course). Called them, they then sent me a Fed-Ex label and told me Fed-ex would come on Monday. Nope, they came the next day and the pkg wasn't ready. Fortunately Fed Ex is better than Wayfair and actually did come back on Monday.  Kept checking for refund, went to First Wayfair's site after awhile and it turns out they had issued me store credit! Spoke with another manager who assured me they would fix it. They didn't. Called again in a week, still no refund. Finally had to dispute with my CC last week. Now, it is showing a refund posted on 3/30 and their 'refund transaction date' is 3/10! I have NO doubt I would still be fighting them if I hadn't disputed the charge.