Every part of this experience is 5 stars. Seamless delivery, nice and responsive customer service, quality materials, safe build, and my 2 year old loves it. It took my husband the weekend to build by himself, and the whole time he commented about how solid it felt. And not only does my son adore it, but it also is a really nice look and adds to the aesthetic of the backyard because of the really nice materials. All in all, definitely 5 stars.