I bought an open box item which I understood would be an item that was used and returned. The item I received was in a box with no protection what so ever and the hardware for the item was just floating around inside the box. I find it hard to believe that a location that process and repacks returns doesn't have any dunnage that they could have to used to package the item. A simple ziploc bag could have been used to bag the hardware or the hardware could have been attached to the item itself. At the time of purchase I was excited to not only save some money but to also to give a used/returned item a new life. After receiving my item the excitement turned to disappointment.