We recently renovated our kitchen and replaced all our major appliances with the cafe line. When we saw the espresso machine had come out, we thought it would be the perfect addition. We have white grout which is being ruined by this machine. The grinds spray everywhere and make a mess even when making sure the portafilter is firmly secured. We tried cleaning out the hopper section and part that funnels into the portafilter and it didn’t make a difference. Frother is extremely loud when it’s preparing to steam and after. We called GE customer service twice to return it with over an hour hold each time. The first time, we never received the return slip. The second time, it appeared the request to return was not completed. The rep said she fixed it and a box would be sent to us. That was now over two weeks ago. Very disappointed with this company. All our appliances, including the espresso machine were purchased directly from GE.