Handy has bent over backwards to make things right for me and my desk assembly. John Werns assembled the first desk and was awesome. The 2nd desk, once the replacement top arrived, didn't go as smoothly as the first as the person scheduled to assemble it never showed up. Handy quickly arranged for John Werns to come back for the 2nd assembly, which he did and was again awesome. I highly recommend John. Also, Handy is refunding some of my payment and gave me a discount on a future need of their service. Very good customer service from Handy.