This is the worst piece of junk that is in my entire house. When I pulled it out of the box, it honestly looked like a toy made of cheap plastic. My family and friends were appalled at how cheap it looked. THEN the iced coffee option comes out hotter than the hot coffee option. The ounces options don't work. Every single cup of coffee is absolutely inundated with coffee grounds. I can't believe this is a Keurig product. Customer service was a nightmare to deal with and it's ridiculous I had to waste my time explaining every single detail that is wrong with this ridiculous device. Had to write a handwritten note and take so many pictures to prove I ordered this. I would NEVER recommend this to anyone. I will make sure everyone I know is aware of how terrible Keurig has become.