I just received this and have not had the chance to install yet. Everything looked great except it did arrive with a scratch on the arm of the shower head.  Not a huge deal but it is brand new so....I called to see if I could exchange it but am only allowed to return. I would have to pay shipping costs of $15.00 and would have to then turn around and purchase another one, which would not allow me to use the discounts I used on the first one. This is the first time I have ordered from Wayfair and am a little disappointed in the return policy.