I have had this ice maker for less then a year. My family CAN'T live without it! Having ice always ready and cold is so convenient. We recommended it to my in-laws and our oldest daughter who both have purchased their own and absolutely love it as well. We had a minor issue and customer service was quick to respond and fix the issue! Can't say that about many companies. Overall 10/10 rating will always have one of these for the countertop.