We were so excited at the idea of this faucet. We had a fire in our home and when redesigning our kitchen, one of the things I wanted was a touch faucet. This faucet was professionally installed by a plumber. It worked for 2 or 3 weeks as described, and then everything went haywire. The touch feature works sporadically, without rhyme or reason, and it only works when touching on the base where the handle to turn on/off is---touching anywhere else on the faucet has no effect. Sometimes you turn the handle on, and have to touch it to turn it on, but sometimes you turn the handle on and touching it gets you nowhere. I've found that occasionally pulling the nozzle down jostles something enough to turn it on when needed. We are incredibly frustrated with the lack of functionality on this faucet when we paid so much money for it. I've considered trying to uninstall and reinstall it, but I doubt I would do anything better or different than a professional plumber.