My item came damaged. There were scratches and chips on both the plates and the bowls. I contacted customer support and sat on hold for over an hour just for them to tell me that I could either return the item for a full refund (which I didn’t want because I love the item aside from the scratches) or I could get a partial refund (20 of my 60 order which is only about 12). They said they could not replace the damaged items because they no longer were associated with the company that the dinnerware set was sold through. This is very disappointing to say the least and I will probably not be shopping with Wayfair in the future for fear that this could happen again. I am now left with a few pieces of a dinnerware set that aren’t much use to me.