If you do your research and have realistic expectations, you will love this. Ordering, delivery and set up we’re extremely easy. You will not be able to fill it and jump right in, it does take 20-24 hours to heat up...so just have some patience! We placed and filled it on a Friday night after work (took all of an hour) and were enjoying it Saturday evening. The heating process was just enough time to get the chemical balance right and install the hooks for the top. It will cool down slowly with the lid off, but not enough to be an issue...unless you plan on soaking for an hour + (which is NOT medically recommended.) It’s not a $10k top of the line tub, but it’s perfect for what we were looking for, and very enjoyable nonetheless.