The sofa bed is as the picture showed. So no nasty surprises. It took 2 people to put the arms on but was relatively easy to do. It was delivered on time with lots of pre warning by text and email. I was told delivery would be 13.28. They pulled up at 13.26! Two men came and carried the package upstairs into the room. They were pleasant and polite. I would use Wayfair again.