The process in ordering my Jameson sectional was a breeze.  Was very nervous but felt the company hand made the pieces in the USA.  Doesn't get better than that.  The couch is beautiful and better in person.  Love the color papyrus, although the linen fabric is rough.  Hoping will soften like a pair of jeans.  Also the cushions are shorter than my other sectional but the filling is very comfortable.   Great price and very pleased :)