Love the look of this sofa. It is very firm, bordering on too firm. I am thinking it will soften over time. A couple of things that detract from it’s comfort level the back only has hard support behind the back cushions about a foot up from seat level. That means when you lean back, there is quite a bit of “give” from mid back to the top of the back cushions. This makes a somewhat awkward feeling of leaning too far back.The back cushions have no velcro to keep them from working loose at the bottom. When sitting on the sofa, the top of the back cushion hits at about mid shoulder blades on me (I am 5’6”).  Of course, the shorter cushion height is what makes this sofa have the look it does, so I guess that is the trade off. Had I been able to try this sofa before buying it I don’t think I would have because of the support issues mentioned above. However, the cream color and fabric material is great! Lesson learned.