Love this lamp.  Very handsome lamp. I ordered two and one arrived cracked. I emailed about a replacement. I received excellent customer service in a very timely manner. Wayfair transferred me to the lamp company to make a claim. They responded that day and offered different options. I chose to return the cracked one and receive a new one. I was then contacted by Wayfair the next day with instructions to send the lamp back in the same box with a fully paid shipping label. The next day I dropped it at my local FedEx (you can make arrangements for FedEx to pick it up) and by the time I returned home- my new lamp had already arrived. In less than 48 hours, I received a new lamp with no questions asked other than the description of the crack. Both Wayfair and the lamp company made the return very easy and  quick.