The chair is what I ordered and expected but the delivery was delayed and delayed.  Called a day after the original expected delivery date was told the order had not dropped but would ship within 72 hours.   Received a call on that day that there was a 72 hour delay.   Customer service stayed in contact very well.  Understand the negative effects of the virus but the rolling shipping delays did not sit well.   
The chair arrived intact but the box arrived open torn and falling apart.  It appears to have been wet.  Was pleasantly surprise all the parts were there and undamaged