The item arrived well wrapped and protected.  I was very nervous about ordering a white couch, sight unseen.  The fabric sample was very helpful!  Unpacking was pretty easy.  The fabric is like a pair of white jeans, so it was a bit wrinkled, I used a steamer and got most of them to soften out.  The couch is deeper than I expected, I am 5'4" if I sit back into the couch, my feet do not touch the ground!  But I can see this being a very comfy place to nap.  The cushions are a bit firm on arrival, but I would speculate that they are going to soften up, just like that a favorite pair of jeans!  Delivery was very professional, and exceeded my expectations.  I was VERY nervous making a large item purchase, but Wayfair is responsive and customer oriented, so I gave it a go, and would do it again!