Delivery service was courteous and on time with a phone call 30 minutes out as well as the live tracking Wayfair provides on delivery day. This is a heavy duty unit and requires 2 people to move it around once delivered. Shelving is adjustable as advertised and cabinet is deep enough to fit my sub-woofer. Gray color is a bit lighter than the photo but both my wife and I were hoping for that. It's perfect. Doors glide easily from side to side and the handles installed easily. Definitely recommend this purchase