The package containing the sofa and ottoman's arrived in damaged condition, causing some issues with the sofa. After a phone call to customer service it was replaced without any issues. This was the best customer service I have ever received, Peter was professional and very polite. The replacement arrived in excellent condition. We are VERY please with the quality of the product. Instructions were fairly easy to follow, had a few issues when we put the two chairs together. Would recommend having your own tools. Will definitely recommend Wayfair to family and friends!