The 1-star reflects the purchase experience not the product's quality.  My order was placed on July 26 and the complete shipment did not arrive until Sept 15.   The price has dropped significantly recently and I was told price adjustment cannot be honored because the product was delivered more than  7 days ago.  That is not the case.  I did not get to enjoy my sofa until Sept 15.  

Another reason the adjustment was not honored because the purchased price was reduced.  It was not correct because the 10% reduction was made based on the compensation from a prior purchase.  It was not something the client service offered me due to good will.  It was a reduction I was entitled to.  The prior purchase had defects and I was compensated.  

I'm disappointed by the experience.  Although the prior purchase I made with Wayfair had repetitive manufacturer's defects, the customer service has been satisfactory.  I trust my request of price adjustment will be honored as per your policy.