First time I've had a problem with an order. The buffet I ordered had dozens of wood patched areas. So much so that the piece was painted over, so the beautiful woodgrain and knots were completely covered with an awful mustard/puddy color paint. It looked ridiculous. Bryan helped as much as he could with the limitations he had to offer. He made me feel alittle better about the situation. Opted for a 25% refund which didn't even cover having it sanded and refinished. I should have sent it back as soon as I saw it, but I was afraid I would receive one that was worse than the first. Live and learn.