This chair is soft, plush, and easy to put together. I work from home full time so I waited to post this review after I had sat in it for one week so I could speak to the comfort and support which it definately has. I am giving 4 stars instead of 5 because the way it was packaged seemed like it had been slightly used and returned because the wheels were already scraped up a bit, some black marks on the back, and it is slightly wobbly when you sit in. Otherwise, great chair!