The buying process was nice. The bed is made very well, but it doesn't give at all. It is way too firm. I did a lot of research before I bought this bed. The first night that I slept on it was terrible. After about two weeks of sleeping on this bed, my back pain has gotten much worse. I also did not have neck pain prior to using this bed, but now I do. The box was quite damaged when we received it, but nothing was damaged internally. Unboxing the bed was fun and it was amazing that a king size bed could fit in such a small box. The company has been very friendly throughout the process. I like the company, but unfortunately this is not the bed for my wife an I.