I recently purchased a mattress from the website. I paid extra to have it delivered to my door. First, they arrived 2 hours earlier than the provided timeframe without notice; instead called when they were outside and I wasn’t home. Next, they left the mattress in the parking lot and when I called them and asked why wasn’t it delivered to my door they said they weren’t notified of that and didn’t provide that service. So, now I’m out of my money because I’m sure Wayfair won’t take accountability for the service they hired to deliver my mattress. Instead, my husband and myself had to lift and carry a King size mattress up three flights of stairs. Disappointed.