The first lamp arrived having been previously purchased and returned.  They clearly did not open the box to ensure that it was fit to be re-sold as there were no instructions and missing parts.  I was told that the missing parts would be sent out immediately and then I got an email notifying me that it would be two months before I'd receive the parts.  Meanwhile, I went online and saw that the lamp had gone on sale and they had plenty of them in stock so I insisted they send me a new one.  When that one arrived, it had also been previously opened- the parts were just floating around the box.  Between the two lamps I was able to make a whole lamp, but the time investment to remedy the situation and aggravation was extremely frustrating.  Ultimately, the lamp is beautiful, however buyers beware that either I got really unlucky twice or you may be in for a process.  Again, lamp is very stylish though.