Delivery was quick and they called before arrival. The bed is great too, the storage area is much bigger than expected so I will be ordering another for my spare room. Only criticisms are that the instructions weren't that easy to understand personally, and the paint could be better quality, i.e. it is easily scratched and the oil from the screws can rub off on to it so make sure to wash your hands frequently! I also laid down some protection on the floor to prevent the paint from chipping, so there aren't any large noticeable chips anywhere.