I love this bed!! It is perfect for the guest room in my vacation barndominium. The first one I ordered came without the footboard, but I did not open the boxes for four months. When I discovered it was missing, I called Joss and Main, worried that I had waited too long to report it. However, the lady with whom I spoke immediately said she would send me a new bed immediately!!  She was super nice and reassuring. Just as she promised, I received a new bed right away. This sold me on Joss and Main!!  They stand behind thei products and services.