Chairs arrived twice, both times in a box that shows no damage from the outside, but the inside is a different story...The first shirt shipment had one chair with such a bent leg that is was unusable. The second shipment, box intact with no visible damage, but the chairs had dent, 2 wobbled and the back rest in the section where it attaches, was bent so much, that we aren't sure they will be usable at all.  
Customer service as usual was stellar ( thank you Paul); the problems seem to start with the manufacture, prior to shipping. As the items are carefully packaged and  arrive in perfect condition ( items are all secured and wedged in the box without wiggle room), the damage has to be sustain before shipping.