This bar stool was a little tricky to put together -the screws were difficult to insert. there-fore one of the legs wood split right down the entire shaft.I just called the service dept and every thing was solved !!! a new set of bar stools were delivered --it was nice not to fight with someone about a problem --it was just GREAT!!!! I will con't to order with this company They stand by there goods.  I would like to thank the service dept --they are on the ball.