When my desk arrived, it was delivered to the front of the street instead of being brought to my porch. It is extremely heavy and I had a difficult time bringing it into my house. Then when I opened it up, there was a puncture in the center front of the desktop. Now I am waiting for a reasonable offer to reimburse me for the desk. I am an elderly woman and cannot repack the desk and mail it back, but I do expect a reasonable offer.