We are pleased with the speed of order fulfillment and the very pleasant delivery person. Holes were drilled in two of the slats in the wrong place so my husband was able to find a solution that worked, but the sloppy upholstery job on the top of the headboard was really a disappointment. We decided we would keep the bed, and now I will try to figure out a way to cover up the  very obvious mistake. Otherwise, the bed is a nice addition to the room.