We installed this beautiful fan with a bit of difficulty, but eventually did get it done. We have had it less than a month and today it will no longer run in the downward direction. It will run in reverse and the light continues to work. How frustrating.
UPDATE  This company worked quickly to remedy the problem for us. NO HASSLES!  The fact that they were so very helpful replacing this one is a real plus. I wouldn’t hesitate to buy another fan from them.