Based on a negative review I had written of this bookcase, Wayfair contacted me and offered to replace it free of charge. The new one arrived within a month and was in perfect condition. I am very impressed with Wayfair's level of concern with reviews and their speed in making things right.  I'm a customer for life.

Pros: The bookcase is beautiful and now the doors work correctly.  But the customer service was STELLAR!
Cons: The manufacturers of this bookcase need to do some quality control, since several reviewers had the same problem.