We received the chairs very promptly. The assembly instructions were flawed and I ended up disassembling and reassembling the first chair a couple of times because the instructions had assembly order incorrect.
 The finish on the wooden parts of the chair is poor and rubs off with use. We have had the chairs less than a week and the arms are showing wear - see photos. And no the chairs are not being banged against anything - one has not even been used!