Ive had multiple Tempur-Pedic beds, they are perfectly soft and just melt to your body. I was pleasantly surprised to find out that a bed I had for over a decade still was warrantied by Tempur-Pedic, was the old 20 year prorated warranty. The warranty process was seamless with honestly the best customer service I have seen from any business, ever... Sherrie Dickerson assisted me in upgrading my warranty to a king sized adapt medium, which is just flawless!!! She is a wonderful person!! Sooooo sweet and helpful! Thank you Sherrie! And thank you Tempur-Pedic for being just an awesome company! I will definitely be brand loyal in the future! Keep up the good work!