Worst customer service experience I’ve ever had. Been given the run around all week with back and forth emails and a 3 hour “chat” with a specialist and still got absolutely nowhere. My couch arrived with missing piecesparts and Wayfair said they’re on back order for a month and that I have no choice but to wait. My living space is small and the sofa isn’t able to be put together all the way and is just taking up a huge chunk of space. So yeah would have not given any stars if it wasn’t for the fact that the couch itself is beautiful. Just really not happy about having to wait so long to enjoy it!