The unit received was not complete, missing THREE vital pieces and one piece was broken.
I paid extra to have shipped quickly only to have a defective product.  We have left phone messages with the missing parts answering service with no call back.  When calling Wayfair, we are told we have to go through the manufacturer directly.  This has been a nightmare.  I want to return the product and feel it is not my responsibility to pay for the shipping to return since I already paid extra initially.
Horrible return policy.

Pros: Great commercials that make the site seem so user friendly but the products are not guaranteed.
Cons: Horrible return policy with terrible individual service.  I will no longer trust internet providers to purchase furniture.  Very cheap and difficult to assemble, especially with missing parts.