The first one arrived completely falling apart.  Like door without hinges, side not nailed into the bottom of the cabinet section, pieces of the grey section peeling off.  I was shocked.  I've never received a piece of furniture in that condition.  Fortunately, customer service was great.  I held my breath in hopes that the second one would arrive in good condition.  And it did!  It looks wonderful in our family room (hiding kids' toys).  We've had the second one for a week now and so far so good.