Luv this chair.provides great support for low back and mid back to between shoulder blades. Firm but soft . Nice soft leather. Feels substantial. I took a risk by ordering online without sitting on chair first. I can sit all day.don't feel nearly as exhausted at end of day. Only suggestions I have would be that the chair would lower about a 1/2 in. more..I'm 5'7 and my feet just touch the ground when chair in its lowest position. If ur shorter than 5'7chair probably won't be right for u...I also wish the arms adjusted.but its not a big deal.I feel so supported in this chair and have absolutely no back pain after an 8 hr day of sitting. I would definately recommend this chair for people with chronic back pain.