I have to say I’m really grateful to put in a five star review where an item arrived in perfect condition. Very clean, comfortable pilllow top, reasonable packaging that wasn’t too tedious, and I didn’t even realize this item was organic so that’s a bonus. It has a chemical smell from the plastic it’s wrapped in but it airs out in 24 hours so that’s standard. The height is actually 12 inches and when I rest on it, the cooling sensation is ever present. Great mattress will probably buy another for my other guest bedroom of it doesn’t sell out LOL