We've only had this ottoman about a week, but love it. Will keep my eye out for issues with trays falling through and other issues noted in bad reviews... but at this time it's great. The trays don't seem to fall through (unless you put on crooked or have one out of place),  and the bottom of the storage sections seem sturdy enough for blankets and things like that.  The color is so great! It is flax but a little more to the gray side then the golden side...  I was worried about the color as it's sitting in front of a gray sofa and is just fantastic.  Because it is a cheaper piece of furniture the foam on top does dent when you have your feet on the Ottoman for a long period of time. But, the price point makes you kind of shrugged it off. And you can smooth it out. Again it's new so I don't know how it will wear with time.   Nothing arrived broken or chipped. Everything in good working order.