Quality & price is good but the level of communication we received on this order regarding shipping & delivery information was extremely poor. We order this item on October 10th. We called three times to Customer Support and received three different explanations regarding the delay. We had zero shipping updates from Wayfair during the two weeks we waited for our order. It wasn't until my final call & suggested canceling the order that the couch was processed that afternoon & we finally received our tracking information. We had the couch two days later. I feel that Wayfair can do better communicating to their customers when there is a delay of product from their vendors. If an item indicates "in stock" on the Wayfair website but the vendor is "out of stock" at their warehouse, it seems reasonable that Wayfair would communicate that delay to the customer who purchased the items. Zero communication & conflicting information is not acceptable.