The "features" of this chair are extremely sub-par:

    -Arm rests only adjust when chair leans back, not independently
    -"Footrest" sits at my calves and feels like it will break (I'm only 5'6")
    -Screw which is supposed to hold footrest falls out regularly
    -Whole chair creaks and feels like it will break with any motion
    -Takes longer than "5 minutes to assemble"
    -Pillows are tiny and the lumbar pillow offers no support

It isn't worth the time to disassemble and repack for a return. But, I would never buy this chair again.