Love the Astoria Grand lamp!  Had a cracked glass.  The Wayfair customer service rep Karalee (hope I spelled your name correctly) was very helpful & professional.  Told me exactly what to do.  My problem was solved.  The Wayfair Team is top notch & I could not be more impressed!!! Will definitely recommend them to my friends.  Thank you.  My experience rates 5 stars!!!!