The rug itself seems to be of good quality and as advertised. My issue with the product is how it was packaged and delivered. The rug was not rolled up but was folded. Im assuming due to the terrible packaging, the protection put around it was destroyed during the delivery process. Honestly, if you're selling rugs they should be rolled 100% of the time. I haven't been able to lay it out yet as we're preparing the room, but this is going to be creased and I hoping it didn't cause any damage.

This is an 11x15 rug btw so its not small and easily transported thus way. Pretry ridiculous.