The rug itself is fine, although I think I received an open box one despite paying full price. It came folded in a square without any plastic wrapping on it and appears to have a lot of white lines on it, similar to one already listed in the reviews (that was ultimately returned). Pretty shady on the part of Wayfair, but I had waited over two months for the rug and decided that it wasn’t worth the hassle to return it. The rug is incredibly soft though so that is a plus.