We absolutely love our rug! However, getting the right rug was difficult. The first time, we received the wrong color. They promptly sent us a second rug (no questions asked) and it was also the wrong color! The third rug we received was the right color but had a major defect. The fourth rug was finally the right color with no defects! I am giving 4 stars because Wayfair handled everything wonderfully. They were very quick to correct the problem and never gave us a hard time. They even allowed us to keep (or donate) the other three rugs since everything was such a mess. We are very pleased with our (final) rug and will definitely shop Wayfair again! The customer service we received was great and personal.