I'll start by saying I have never been disappointed in a purchase from Wayfair. That is still true. This rug is perfect for me. The colors matched the photo and shipping was a dream. When I read negative reviews (and I do appreciate them) I find that most complaints are because the purchaser didn't read the instructions or descriptions carefully. My rug is on the thin side and lightweight which is what I wanted. It came rolled up and so had waves in it, but if you just unroll it and let it relax a few days it straightens out with no further effort. Love it!