This was my first ever order with Wayfair. Honestly, I was nervous about whether this rug would come looking like the photos after some reviews Id read but decided to give it a try considering I had found nothing locally that matched what I had in mind for our living room. Im SO glad I did!! It came on time and looked exactly as Id hoped and is super soft and cozy! The quality seems great so far and overall this was a really excellent experience. Would highly recommend!