Bought this awhile back through my local appliance store and had to wait a bit for it to come in but boy was it worth it. I've seen a few negative reviews about heating times and such and I don't know what you're doing wrong but this baby boils water incredibly fast. Looks great, matches our LG fridge perfectly and we couldn't be happier. We're secretly hoping the dishwasher goes out so we can upgrade to an LG there too!