The product arrived in poor condition with the cardboard box and styrofoam packing damaged. There were numerous dents, cracks, breaks in the product. We did not return the product because it is a difficult process where we are located. We were able to assemble the product and we use the product, but under normal circumstances, I would NEVER accept a product in this condition! We believe that a full refund would be an acceptable means of resolving the situation. I have purchased several items from Wayfair this year and have had issues with your return process. This should be documented as I dealt with customer servixe