We finally had our 2 new toilets installed yesterday. We are very happy that we desired to purchase them from Wafair. They were packed is solid styrofoam inside the heavy duty box. That was one of our concerns when desiring to order. No problem. We had a a plumber install them replacing 2 older toilets. They work great. Very quiet, very well made and look fantastic. I would highly recommend these toilets and Wayfair for their customer service