My husband and I just purchased this fridge for our new home. We are very excited for all of the features, including the flex drawer and large amount of space for being a counter depth. When it was delivered it did take quite a long time to reach temperature in the freezer, which after reading the manual seemed to be normal (up tp 24 hours). We were keeping it on the recommended 0 degrees F in the freezer but quickly noticed ice cream was very soft and on its way to be melted. We pumped it down to -5 F and had better results yet the ice cream is still not frozen solid, giving us a reason to believe it's not an accurate temperature. I've read through the manual and do not see anything to help guide as to why this is happening.