I have had the deck storage box for at least 10 yrs and have used it to store my spa supplies and various other things. Well the lift support for the lid finally failed due to age and I called Lifetime to purchase another support. Customer support had tge part I needed and generously shipped it to me at no charge. Incredible. I received the replacement part today and now it is like new again! Thanks for the great customer support and quick response! 6 stars!