The chair was a GREAT price and shipping was SUPER FAST! That said, it doesn't really massage but more like vibrate. The heat feature is nice and the chair is soft. I only gave it 3 stars because it doesn't really massage and the places that it says it does massage are incorrect (Example: shoulders vibrates at the very top, shaking my head. Thighs vibrate on the ottoman, nowhere near my thighs.) For the price it makes a warm reading chair but the massage feature is a total letdown.