I had never heard of VIGO, but man am I impressed! Right from the start I learned  that this company cares about their customer’s happiness. The packaging was thorough: everything was padded, the faucet was in an additional soft bag, and right on top was a note to ensure satisfaction. The weight of the faucet let me know right away that this is quality! After installing the Paloma in my bathroom I am switching all of our fixtures  to VIGO! It’s a stunning eye catcher, so beautiful that I realized I must upgrade the rest to match. Really easy to install too with the detailed directions and everything needed is included in the box!