This was my first time ordering from Wayfair.  I ordered two of these closet sets and one set was missing the overlapping hang rail (3G66) which is or course the FIRST piece you install when putting together the closet!!!  At first I went to local stores thinking that I could just buy another one... yeah no!!! EPIC FAIL!!!  So I decided to call Wayfair and see if I could get any assistance.. My Wayfair representatives name was Colleen and she was WONDERFUL!!! She explained to me that the piece missing can not be shipped by itself so Wayfair will be shipping an entire closet set in the next 4 to 6 days!  I was instructed to take the hang rail out of the box to replace my missing one and hold onto the remaining set until I hear from Wayfair via email.  So I will write another review after I receive the replacement. To be continued....