I am writing a 1 star review that I am willing to change if customer service reaches out via email as I requested in a "chat".

Context: I bought 3 toilet brush holders from you. Although they are smaller and lighter than expected, they are fine. However, they were also expensive enough that I want to purchase replacement heads once the original ones that came with this brush get dirty since I don't want to toss the entire item.

Thus, I tried to reach out via "chat" to get an answer about the size of the replacement head if indeed Wayfair doesn't sell them. (They seem not to, but I may be missing something.)

The chat response was clearly fully automated and could not comprehend my request. I asked for a Wayfair email address to get answers, but could not get one.

PLEASE help. Thanks! I will appreciate any assistance.