My experience was better than expected. Wayfairs on-line delivery information was helpful. It was delivered on time, without the need for a signature. Although I searched and found information regarding this myself. It would have been nice if it was posted upfront (about leaving a note). The box was slighley damaged, but everything inside was intact. There were no missing parts. The instructions were easy to follow. I will only shop Wayfair again if I cannot physically find something I need from a Show Room (which is starting to become difficult) as this is becoming a thing of the past ....