I am a firm believer in Cuisinart products as I have several and they have all worked great and the design has be good.  While it is easy to use and the waffles are great, this product could use some changes: 1. Having a timer or an audible beep versus a light that is difficult to see to indicate when your waffle is done.  2. Having removable plates for cleaning.  I have to use a chopstick wrapped in a paper towel to get in the crevices to clean it, not exactly user friendly. 3. Having ceramic coated versus teflon coated plates.