Very comfortable with good lumbar support.  Doesn't do that obnoxious thing so many chairs do where they push your head forward. When I put it together it was crooked by about 1/2 inch, but after I plugged it in and moved it up and down, it thumped once and was straight.  The upholstery looks like leather and is a nice grey.  It feels soft and breathes well.  Reclines to pretty much flat, though I would need a good pillow to sleep on my side in it.  The massage is, well, weird.  It is vibration, not any sort of moving lumps. The only setting that feels good is "normal" which is oddly not the default when you turn it on each time.  I have not tried heat since it is summer.