Iit’s a great cat tree but, it came damaged. I called told the rep that I spoke with what had happened and,  no hassle new one was sent.  I can’t even tell you how impressed I am! The new one came in fabulous shape!
I have bought many products now from Wayfair and, couldn’t be happier with the products and I am delighted with the customer service! It is great to work with a company that stands behind their products.