This was packed very well for shipping and arrived undamaged. The top hood handle fell off the first time we tried to open it. The screws for the handle were too short and only half a thread was holding it on. That was an easy fix for under a dollar with some longer screws from Home Depot. As others have stated the top hood can be a bit sticky to move up and down. I put a small amount of candle wax in the grooves and it seems to be loosening up. Even with these problems I still gave it four stars because of the low price.