Delivery by Wayfair was as indicated. Assembly instructions were pretty clear and easy to follow, assembly by one person straight forward enough, even if it is recommended for two people. The chair is very comfortable and has a robust feel to it. The in-built massage and seat heating functions are surprisingly good, with a versatile set of programmes and adjustments. Only small gripe was a sticker glued on by the manufacturer's distribution centre (not Wayfair) which left a glue residue on the back of the seat. This had to be scrubbed with a microfiber cloth quite a bit, but thankfully no damage was done to the fabric in the end.