Showed up in a big box. The assembly was slick. Easy to put together. No tools required. Took less than 2 minutes. The color and texture was exactly as I expected based on the image. It feels like a 7.5 / 10 on the softness scale, which is fine. But I didn't realize how low the arm rests are. In fact, my arms can't even rest on them bc they are so low. That's not to say the product is different than what was promised; it's just that I didn't realize how the arm rests are not even taller than the top of my thighs when I sit down.