We bought this about 6 months ago and it has performed beutifully. We live in central Florida, east coast where we have a lot of lightening. After several storms, the ice maker quit. I used the app on my phone to chat with a representative. After a few questions, they were able to determine that a new ice maker was needed. A day later technician showed up confirmed the situation and because he didn't have the new model on his truck, he overnighted a new one to our hause. 2 days later he was back and installed it in a very short time.