Patio set is nice and what I expected. Original set came damaged.  2 of the chairs were completely unusable - the arm of the chair was separated from the rest of the chair and 2 of the legs of the table were smashed. I requested replacement parts online as directed when I originally called customer service. Long story short, I called customer service 3 times (now 1 month from the time I received the original set and ordered replacement parts) to try to get to the bottom of this and each time was told I'd see a shipment email shortly. Upon my 4th call I finally spoke to someone who directly contacted the manufacturer and ordered me an entire replacement set. I'm happy to day this set came unharmed and we are very happy with it. Both sets arrived with very little protection in the packaging so I can see this being an ongoing issue.