I’ve had this almost a year and, for the most part, I love it.  When I opened the box and assembled it, it did not have a handle.  Even after a year and leaving several phone messages and sending numerous emails, I have yet to hear back from Masterbuilt.  I initially used wood chips at the lowest setting (1) and they caught on fire in about a minute.  This happened a few more times before I decided to only use wood chunks and never high than the smoke level 2 setting.  Also, the bluetooth feature has never worked and I am fairly tech savvy so that remains a disappointment.  However, for its basic function of smoking meats...it has been amazing.  I also like that I can plug in 4 thermometers into the smoker at once for 4 different meats.  A lot of frustrations with the little things that didn’t work but still love this smoker and the job it does smoking food.