This review is prompted by a request to review a a replacement seal, which is working well. I am writing because this is an opportunity to comment on my excellent service from  Koehler when  I had a defective shower head. When I contacted them, they immediately agreed to send a replacement, even without proof of purchase and  before they had received the defective part for inspection.

This may not seem unusual, but about the same time, I also had a failure of a kitchen faucet head, which was made by another company. Both the shower head and kitchen faucet were about the same price range. They kitchen faucet maker refused to replace the part without proof of purchase, so I truly appreciate Kohler’s willingness to stand behind their products. From now on, Koehler is the only plumbing provider for me.