Disaster.  Second time we used (it arrived 3 days ago), umbrella is stuck in the open position and will not close.  Crank will not move. Open umbrella appears normal in the photo, but is useless unless it opens AND closes.  We even removed the canopy to see if that was a tension point -- made not difference.   Will be call customer service for a refund.  Another concern is that because I can not close it, I will either have to break it further or take it apart to be able to return to you in the same box.  Disappointing product at this price point and from California Umbrella.