I was worried as when I purchased it, it was a "New" product and no one had reviewed it yet... Well, the package traveled all across th US to Canada and got delivered in perfect condition! The fireplace is Absolutely gorgeous, realistic stone effect and the flames are also totally real! The unit gives off a nice heat that we required in the basement livingroom (13 X 10). I am a picky shopper but I can assure you, if you like what you see on screen, you'll LOVE it in person! The nicest I have seen online! Great great Wayfair purchase! I will add a picture in a little while from now.