Receiving the package on 42120 at 2 PM the box came in perfect condition. An hour later my fiancé put the item together for my two year old who was very excited and found pieces missing with the entirety of the product being dirty. Part of it came bent (like the door)

I gave this item 3 stars because the product itself is very cool for a reasonable price. My daughter has been super stoked to play with
 it. And although I’m not happy about getting only 20 off for a dirty broken product, the wayfair associate I spoke with was very kind, helpful and professional.