I had to call WayFair about this item the first shipment. I had a few pieces missing based on the assembly guide and parts were mis marked. Paige eventually sent me a brand new shipment after waiting over a month for the parts. The new Filing cabinet had a new book, all the parts matched and the instructions were EASY TO READ! It took me 2 hrs to put it together but it is worth the wait! If your book has a part Q, call them and tell them you want a new order. Save yourself hours of trying to figure out the pieces and instructions. There is no part Q! When you put your drawers in, the won’t close all the way. Insert your key and unlock it! Your drawers will close completely!