I ordered the 1st chair as a gift. The recipient called and said it was damaged when she opened it. I called Wayfair , who replaced the unit immediately. The second unit came in even worse condition.. Wayfair told me to keep, donate or destroy chairs, whatever. I'm just not sure if I.'m getting credit, or they are going to find me an undamaged chair replacement?

Pros: Wonderful customer service
Cons: new items came damaged