This is the first time that I have ever ordered online for anything. I received assistance from a Wayfair representative during the placement of my order and received them in a timely manner. I was very happy with my two sets of dinnerware, however I soon discovered while unpacking the two boxes, that three of the cups were damaged. One cup was completely shattered, the second was broken in half and the third cup was chipped from the rim down to the handle. I immediately notified Wayfair and to my pleasant surprise, the Wayfair representative apologized for the damaged merchandise and said she was shipping me an entire new 4 peice setting! I was not expecting this and I am truly grateful! Thank you for giving me a happy ending!