The mattress came folded in a box and expanded pretty immediately when removed from the box. It was securely packaged and arrived in great condition. I bought it to use with a daybed I also purchased from Wayfair and the 5" thickness was perfect to give the bed more of a couch feel. I've also slept on it as have a few friends and family members  and it is firm and very comfortable. I'm super happy with my purchase!