I ordered three rocking chairs and two came damaged and one had a minor defect. I contacted customer service to get new parts sent out and can not get a reply back.  One chair has what looks to be a label stamped in it, the other chair is splintered and the third chair, one of the holes did not line up so the screw will not set in all the way.  Other than that I love the chairs.  They look great and are solid and comfortable.  I am more irritated that I can not get a timely response for the company so that I can get replacement parts.