I love these lights!  I have 6 of them, 3 over my island and 3 over my table, and the only reason I didn't give it 5 stars is the 1st one was broken, the replacement had very hazy glass, the replacement for that one was broken, and the last and final has a lot more bubbles in it than the other 5.  I decided to live with it, and figured "real" old glass would all be different anyway.  As for the customer service-I give them a 10!!!  They were fabulous through all this, never questioned what I said, did not make me return broken or hazy ones, and had the replacement to me within a few days.  I will definitely use wayfair again.