My overall experience with joss and main was pretty good. The couch arrived fairly quickly, but sadly there was a piece of wood that must have split during shipment. I called J&M and they said the manufacturer doesn't do replacement parts, so they sent me ANOTHER couch. Now i have a couch (because the broken piece was just to one side of the sectional), and a sectional. I'm not complaining about this, but it definitely doesn't make sense for them to do from a financial perspective. The quality of the couch is pretty good - not the best. You get what you pay for though, and for the price I think this is a pretty good deal. My biggest concern was going to be the comfortability level of the cushions. After sitting on them for a week, I feel safe in saying they are pretty good. If you go in with realistic expectations then you'll be satisfied with this outdoor sectional sofa.