This is more a review for Wayfair's CS more so than the chair itself (which is great btw!) but I ordered this chair and sadly it arrived without any assembly hardware. I contacted the manufacturer, but after two days without return contact, I contacted Wayfair instead, who went above and beyond to remedy the situation by getting in contact with the supplier themselves and sending me a whole new chair, hardware and all! I really appreciate the customer service and prompt remedying of the situation!