We LOVE the couch, but Wayfair has been a nightmare. The first time it came, we only received half of the couch in the wrong color that we had ordered. Then, the color that we did order was out of stock so we had half of the couch of the wrong color. We waited for a month for it to come back in stock, and when they shipped us out the second half, it was in the original color that we ordered. So, we had two halves that were different colors. We thought it was all coming to an end because they were going to ship us a full new couch again, and when it showed up we had two left halves (missing the right half). We are still waiting for the second half of the couch and it has been three months. It is really unfortunate because the couch is so comfy and we love it but Wayfair has been the absolute worst. The couch itself deserves 5/5 stars!