The couch came in pieces and needed to be assembled, which seemed odd. However, it was very easy to put together. However, I heard a rattling within the base of the couch and realized that a couple of support boards for the seating portion must have broken loose and were rattling around. Unfortunately, the only way to see what the problem was would be to cut into the fabric to gain access, but I didn't want to destroy the couch so we are going to have to live with it. Hopefully they aren't important! (We destroyed the boxes after opening it, so I'm assuming there's no way to return it- bad planning on my part!)