1st one we purchased was packed incorrectly and was damaged when opening.  The interior hinge was broken and torn on the interior.  Wayfair replaced the ottoman and the second one I received was worse.  The button tuffed top was not made well and the whole top detached at the hinges as soon as we took it out of the box!
Wayfair customer service was EXCELLENT at dealing with these issues and took care of us beautifully.  
We ended up patching and fixing the ottoman ourselves and love it!