I was hesitant about buying this couch after seeing some of the reviews at first. But I am now so glad I bought it. It's very functional with the chase storage, and the pull-out to make it a bed. The comments critiqued its firmness, but it is not that bad, in my opinion. I have slept on it, and so have my friends and my parents. Originally, there was a very noticeable gap between the pull-out and the bottom of one of the armrests/legs. However, Wayfair customer service was incredible when I pointed this out. They gave me the option of replacement or a substantial discount off; I actually went with the replacement and am very happy I did. It is just the right couch for me as a young professional in a smaller apartment - comfortable, functional, looks pretty good, and has a great deal of utility.