The lamp arrived extremely quickly and was very well packaged. I can't fault on service. I'm a little disappointed with the quality of the lamp itself, however. The metal is very thin and it's very visibly a modern lamp in a fairly unconvincing antique brass effect. I'd have preferred slightly higher quality materials. From a little distance however it looks great and in time I'll not focus on the details. The overall shape and design is exactly what I was aiming for.