Placed my first order for these stools and was pleasantly surprised how and comfortable they are. They fit perfectly under my new counter tops! Upon the original delivery one stool seat was broken and the screws would not fit probably. I contacted Birch Lane and was surprised to receive an immediate response that they were shipping a new order immediately and that I should either discard or donate the original shipment. Best customer service ever from a company that stood behind their product. Would highly recommend ordering from them again