My local delivery company never called to schedule delivery, it just showed up one day, came home to find it stacked on my doorstep. Aside from that it all came well packaged and undamaged. 

Instructions sucked only useful as a reference to what it should look like. You will want someone reasonably handy to assemble it as mine required some reassembly of parts. The instructions are also wrong. The bed would fall apart if assembled the way it shows. 

Otherwise its supportive and pretty well built.