I haven’t used the rug yet so I don’t have much to say as far as that goes, but it seems like it’ll be beautiful and hold up well. However, my customer service experience wasn’t great at all. Three days after purchasing the rug it dropped by almost $30 in price, and assuming that Wayfair is like any other company I asked for a price match as I had JUST placed the order. I was told no and asked for at least store credit because I planned on buying more for my home from here, but they were a little rude in their refusal to help out. I understand everyone has different policies, but any good company I’ve ever purchased from has price matched their own price drops, especially considering it was mere days after my purchase. Disappointed to say the least.