I like the overall polished look of this light but was very disappointed to see the damage to one of the vertical bars when we finally got it hung. My husband was not about to take it down right then and re-package.  It did seem packaged well so we were surprised it had damage. Could it have been an open box item without my consent? I am reaching out to see what Joss and Main is going to do to make this right. Definitely a hassle to ship back such a large piece. .