Five star rating for the item, four star rating on the delivery.  When order placed it was to be delivered on Friday April 12th.  Order not delivered until after 4 pm on Monday April 15th.  Sure I was kept up to date on the delivery and tracking but was planning on installing it over the w/e.  Saw a similar chandelier in a local lighting boutique for way more money.  This is worth the value.  Assembly required as stated in the description.  My husband installed with minimal assistance from me.