I live in California and bought this bed for my 25yrs daughter who lives in NYC and is moving into her first apartment. She saw the UPS truck and driver sitting at the corner and he confirmed he had her order, but was waiting for a helper to get it in, 75lbs box and 25lbs box. She went back to her 3rd floor apt and came back down a short while later to find both boxes left inside the door and UPS long gone. She had to push/pull/carry the boxes alone to the 3rd floor. I complained to Wayfair and to UPS and asked if this is the standard process for delivery because, if so, I will no longer order anything for her while living in this location. I received canned "sorry" responses from both and a 10% off coupon from Wayfair and no answer to my question. The UPS site shows that each box was only 44lbs and that they were signed for--NOT to both. Beware. Apparently free shipping means substandard service.