First bed we received was wrong model and packaging was open on ends with pieces hanging out.  2nd bed was damaged in shipping.  3rd bed was missing some support feet and hardware, plus one side piece was incorrect.  Took pieces from bed #2 to complete bed #3.  So far bed looks good and seems to be holding up.  Support feet bottoms are rounded instead of a flat plate which would support the weight better.  Customer Service was very good once we waited 20-25 minutes on hold each time before we got them.