Wasn't pleased with the delivery people when they showed up at 7:30 pm instead of 4 pm but the customer service was great when I called to inquire. Aside from that, this bed is amazing. I love the color which is a perfect marriage between my husband's gray preference and my beige. The nail head decorations that outline the headboard are really silver and look kind of cheap but we plan on maybe aging them with some shoe polish or something. Sometimes things fall down between our standard queen size mattress and the side panel where there is a little too much room but actually like that there is that space because I can tuck my huge comforter in without in bunching and looking stupid.