Firstly its the most perfect colours to fit our new decoration. Looks really well down.

Obviously needed to buy rug gripper to go with it as it was going on a wooden floor.
The rug is very thin for its price.
After the 1st week pile lifted and started to come away from the outer seem along one side.

I tried calling wayfair to no success. I tried live chat and I kept getting cut off. Twitter was the only means of communication which took around 3 days for each reply.

Wayfair would not be able to sell the rug on. Im happy to return it for a new one. Yet I tried to get the company to greatly refund the item instead which would have still saved them money.

Looks like a refund would probably be the best option with having poor customer service. Shame really.