I love these chairs! I purchased two in ivory and they are exactly what I wanted. The instructions say they can take 24 hours for the cushions to reshape after being in an airtight bag, and we are around 18 now, so still have a ways to go, but so far so good. One of the chairs came with a gash in the base. Because there is an identical gash in the box, my husband believes it looks like someone nailed it with a forklift.  We contacted Wayfair about sending a replacement because of the damage, and they quickly responded and have ordered the replacement for us. Not sure how long that will take, but I am super pleased with the customer service and their willingness to provide a solution.  Definitely recommend