This rug just takes a bit of time to flatten and settle. It looked terrible when it arrived, but after laying heavy stuff in rotating areas on it for a day or two, then ruffling up the pile by hand, it looks really good a week or two in now. The neutral color combo is awesome. One of the tassels on the corner was falling off a little, which is disappointing, but if it’s not going to be used in a high traffic area, it’s pretty and will do just fine!