I bought 2 sets of these chairs on clearance. I didn't realize it at the time, but they were returns. The purchase order specifically said that these could not be returned once purchased. I immediately emailed customer service asking the condition of the chairs. 

Nicole emailed me back saying the chairs had gone through inspection and were in "new" condition. She also said that if I found something wrong with them, she would work out a solution for me. 

I got the chairs 2 days later and they were in great condition!

Great customer service and great product!