We live on the first floor of a maisonette and the item was delivered at the bottom of our stairs instead as though it was abandoned. There was no knock on the door. Since my partner is heavily pregnant I had to push the item up the stairs myself. What made this matter worse was the bottom of the box was open so the lid kept preventing the item being moved up the steps. Also the item could have slipped out of the box because the bottom was open. Eventually I managed by myself to get this big bulky heavy item up the steps and into my flat. Then came the task of putting it together and the assembly instructions are very poor. The pieces are not labelled and the diagrams are so poorly drawn one cannot tell which way round the pieces go.