I ordered 6 of these for my office's clutters, shipment came with no damage on the cardboard boxes, but one of the lids came chipped in two places and have one missing black piece from a tote that snaps on the lid. Contacted wayfair, and as usual, they are always courteous, polite and took care of the issues immediately. The totes itself seem sturdy and durable 5 stars and the customer service 5 stars! Damages on that one lid must have been damaged during shifting from the transit since the packaging was great, double boxed and with sheets of packaging air bubbles, the missing piece was just missing to begin with. Thanks Carey for the quick and positive handling!