This is the only toaster I've seen that only toasts one side of the bread at a time.  If this had been stated at the time I was looking at toasters at your sight , I surely would not have bought it. This toaster is useless to me.  I don't want to toast one side and then when I'm toasting the other side, the first side that was toasted gets cold.  What gives here.  You did not tell me how to return this useless toaster for a refund or to exchange it for a different toaster. Do so now please.
Thank you,
Carole Dellevar