Here is my review

Appearance 4.5/5

the sofa looks fantastic. the color is a little greyish and the legs have some green in them. but no complaints

Quality 4.5/5

the sofa is not very heavy, moves easily and seems to be well made. difficult to comment on durability. I am worried that the fabric might stain easily, but no problems yet. 

Shipping and Delivery 5/5

Fast shipping, and was notified as soon the sofa reached a nearby terminal. Packaged well. no rips.

Value 5/5

Price seems fair based on our search on similar models. Paid $49 extra to get the sofa to the room.

customer experience NA

Did not have to deal with any person. so can't comment.