First time I ordered it came with metal base and the stand support cracked so I asked for a replacement. Wayfair customer service was fast and helpful and I got in one week my new towel stand. However also this second time there was something wrong with screws for the top part. At the end I had to combine the parts coming from the two items together to get one stand functionally working. Now it's not bad but I wish it would be taller a couple of inches. My suggestion is that the item is not worth the money and if you really want it be prepared to ask for a replacement at least a couple of times