Love the idea. Poor shipping QC.  Package was delivered a day or two later than initially anticipated, no biggie. The real problem was once we did this project we realized NO HARDWARE had shipped with the package. No screws, no shelf pins, rod holders...nothing. Just the wooden pieces and rods, and wall mount. This has to be a one day job and the rods were too small for any of the brackets at my local
Hardware stores so the only way to get it done in time was to go with wooden dowels to replace the rods, and of course our own hardware. It set us back an extra $25 or so to get it done.  It’s not the end of the world but definitely a huge frustration. Still happy with what it achieved for us, but they can do better with the shipping QC. (Also, I did try to contact customer service number in the assembly manual, only to immediately get a voice mailbox with no option to speak to anyone.).