Originally, I loved this kennel, but after only having it for 6 months, the front panel broke off. I do not have a dog that has anxiety or tries chewing or scratching at the bars while in his kennel. The only time he gets excited while being kenneled is when I get home. I tried messaging customer service about replacing the front piece, and they told me they dont sell  parts for items and could no longer assist me since it was out of the 30-day warranty. I understand this to a certain point, but its very frustrating that I cant purchase a replacement piece.