When we received our first desk, it was damaged on one side. But I have to say the customer service was awesome! They immediately sent out a second desk with no hesitation. They told me to just scrap or donate the damaged desk. So yes, it was inconvenient. However, they wanted to do what they could to make it right. I appreciate that. The replacement desk is smooth and modern. My daughter loves it and spends a lot of time doing homework and crafts at it. She did say the drawers are a little small. Other than that, it's a sterdy desk.