I'm severely disappointed with this product. Almost every individual wood and crated side came damaged, scratched, and with imperfections. The bag that contains the hardware (screws, nails, saucers, etc) came all jumbled in one plastic bag - over 100 pieces. Each individual "labeled" bag that should label the hardware screw #1, screw #2, etc was ripped open. It looked as if I had gotten a previously returned product. I didn't even try to tackle the assembly. I contacted customer support to replace the item but they require the product be returned. I have no way of returning a 50+ pound product to Fedex by myself and with no car. Unfortunately, I have to give this product a one out of five as I cannot replace the product or get a refund unless I return the severely damaged product they gave me.