I actually ordered four chairs.  However, two of the chair frames I received in the first shipment were damaged!!  I immediately contacted the company for a refund or replacement!! The customer service agents were understanding, timely, professional and worked with me to my satisfaction.  I opted to wait on replacements (a bit longer than I wanted) but it was worth the wait.  The Chairs look great and I am quite pleased with both the chairs and the company's customer service!!!