I recently purchased a bookcase from wayfair. It arrived promptly but was horribly packaged and both the sides were broken in half. I called and got a fast resolve and a new one was shipped. I received the new one in less than a week. Again both sides were broken in half. I called and got another fast resolve and expressed my concern over the bad packaging techniques. They said that they would pass it on to the shipping department.  About six days later the replacement arrived and in tact. Third times a charm. Anyway I would still recommend wayfair to my friends and family. They were very easy to work with and I actually spoke to a real person each time I called. Thanks Kelly in Long Beach, MS