I don't usually take the time to write reviews but this is an important one because when my hot tub was delivered it came with a full pull down cover, not a locking one that is pictured in the photo. Wayfair said that Intex gave them the wrong information for the website. They tell me to call Intex. It was a true run around. I should be getting a lock cover soon they said. Wayfair did  give me a 20% discount on the already discounted price because of the discrepancy in the information on their website. Just wanted to warn potential buyers who need a lock down cover instead of the full insulated one that goes to the ground. If you have arthritis in your hands the cover can be cumbersome to take off and put on. That is why I called to get the locking cover as noted on the website.