After reading some of the reviews, I was a bit skeptical ordering this, but I decided to take a chance. The delivery men, Kevin M. and Erick C., even called me to tell me that they were on their way with the delivery, and asked where I wanted it placed. Great customer service! When setting up, be sure to have at least 2-3 people. My boyfriend and our friend took at least 2 hours to put it all together. It was actually very sturdy and didn't shake at all as the wind blew, which was my main concern. Great product, and super beautiful!