I just bought a cot bed for my son, a Escondido Cot Bed (119£), but got delivered a Orlando one, which you can find online for 89.89£. When I called to ask for a refund of the difference, they acknowledged they sent the wrong bed,but could only refund me with 10% of the price, not the price difference. Also, they left the package down the hallway, in my block, but I am a single parent living on the second floor without lift, so it means I had to leave my son alone in the flat the time I carry the huge package up my flat - and the box was slightly damaged. When I complained about it on the phone, I was told they should have tried to call me or text, which they didn't. Will never buy from them again.