First off, I paid the extra to have it assembled. It was scheduled for a person to come out Saturday by 6pm. After taking my old couch out, waiting around all day for this appt. At 530 pm... 30 minutes prior I get a text saying the person couldn't make it and ut was rescheduled for 4 days later. No acceptable!! I called and was able to get a refund on that. 

I did put the couch together myself. Which wasn't too hard. But, the back seems cheap. Not fluffy or tall. Everything else is comfortable and sturdy. The back just is too thin and short.