My item arrived with broken pieces, the base which meant I couldn't put it together but Wayfair quickly and painlessly resolved the issue.  Decent quality for the price, after all it is particle board.  Haven't tried the heat yet due to warm weather but overall satisfied with my purchase.  Can't wait until fall/winter to really use but love that you can enjoy the look without the warmth.  Would be nice if it had a remote but not a deal breaker for me.