We love the look of the fireplace however, after we unpacked it and started assembling it, we noticed several product defects and they are all in areas that are visible once it is together.  It was completely unpacked, partially put together and there was no way we will be able to repack this as the box was torn when we were opening it.  I contacted the company directly and they are going to ship the parts but because some of it was already together, we now have to take it apart and reassemble it.  To say we were disappointed would be an understatement as we were really hoping to have this set up for the holidays.  At least the insert was in perfect condition