Bought the True & Tidy Steam Mop almost a year ago and I love the way it cleans our ceramic tiles. The large tank holds enough water to mop three rooms. The steam is ready in less than 30 seconds and the mop head is washable. It is light and easy to use. 
I have called customer service several times to ask questions and order new filters. They also sent me a replacement water tank when mine cracked. Customer service has always either answered when I called or contacted me by email if I left a voicemail. I trust the True & Tidy company for my steam mop and I’m sure they back their other products the same.