My order was delivered in 3 big boxes at different times. Wayfair customer service did  a good job explaining the delivery schedule of my order. The massage chair comes in 3 boxes the base frame, side arm rests, and back rest unit. For me, it  was easy to install without using the installation guide. We tried it and we are very satisfied. I’m using my massage chair frequently to destress  me from my work. Cheers.