I didn't open the box until three days ago. When I started to assemble the lamppost I found that the item didn't come with zip ties or bolts with nuts. I went to a local store and bought what I thought I should have received, the zip ties worked the nuts and bolts didn't work. Additionally, the lamppost is a cellophane type of plastic. I called the distributør and despite them printing their hours until 7 pm EST no one answered the phone.