The cup is nice...but fragile.  Wayfair shipped it to me in a jiffy bag and (even though it is packed in a box)  it arrived in 50 pieces.  They sent me out a return that i waited a week for and they said would be packed in box.  It also was packed in a jiffy bag and arrived in 50 pieces.  So...2 weeks later i still had no cup.  i ordered it from Amazon and it arrived safely...well packed.  So far, i am happy with the design and function.  Keeps drink hot...but not to the touch.  i would recommend buying this mug...but not from Wayfair.