I am very disappointed with this particular toaster. It only toasts half the bread. I toast a slice once, then must turn it upside down and toast it again. It's quite inconvenient. On the bright side, it's an attractive thing and looks great sitting on the kitchen counter and doing nothing. All in all it reminds me of my ex-wife. How do I return it to you and get a different unit? I've never before had to return anything that I had obtained online. Except, of course, my ex-wife. Please advise me of the proper procedure. Many thanks in advance for your assistance in this matter.