The guy who came to assembly my granddaughter's bed was nice/informative. He what would have been a 4 hour job (assembling a bed for my 6 yr old granddaughter) and with the help of my son in law, into a 2 hour job. I appreciated his good humor and friendliness. Next time "Handy/Wayfair" should contact the customer to see if more than 1 person is required. Handy did add an additional "4 hours" without charging due to the inconvenience. But I would still use them again; as it saved our family time with the move/setup.