I purchased the product because of a review in Shop Smart. It does not seem to get as hot enough and does not steam when I am on the cotton setting with steam. I really can't be without an iron so I would have to purchase another, package this on up and return which I just have not gotten around to. Each time I iron I'm reminded how disappointed I am and need to remedy the situation - but life is very busy and just have not made the time. Your email prompted me again to do something - I should not feel regret, waste of money, and disappointment when I pick up the iron. So as soon as I have time to shop for another I will return the iron.