Handy pros are always good - service-oriented, good work, prompt, courteous, clean, helpful.  The Handy organization makes working with them a nightmare - only reachable via email - taking a day, often longer to respond; often not answering the question or handling the problem, giving conflicting information.  If Wayfair intends to continue with Handy, it is imperative Wayfair insist on better Handy customer service and at minimum a Handy customer service support phone number.  Otherwise, Handy is damaging Wayfair's business (it has almost resulted in me vowing no more Wayfair purchases.)