Worth customer service experience of my life. 
My item showed delivered but was never received, it took them weeks to figure out it was never shipped, I was offered a replacement then not and my order was cancelled, and so on to pick up the item that goes with it... This went on for a month back and forth when I asked for a discount or gesture on my next order their answer was, I quote  “It is not our company policy to offer gesture of goodwill... like e-commerce in general”.