I ordered the pearl color, and it was a nice soft white/cream suede like material like the online pictures. Assembly was easy and took about 45 minutes from box to setup. But I had to have a friend help me. No issues with hardware. I added decorative pillows to soften the back and provide better support, but the seat is very firm and not soft. Good for my 50 minute sessions for clients to not get too comfy. I'm thinking of adding an additional seat-cushion and covering it with a throw. It's compact in size and is perfect for my office. It's very stylish. I sprayed it with scotch guard and had no issues. If it was a softer sitting experience, I would have given it 5 stars.