The couch itself is wonderful. It is exactly as described. Very firm, well made.
The shipping presented numerous problems. First, it was lost in transit. Then I was told that it had never been shipped, so they sent a second couch. It took over three months to finally receive the couch, and it arrived with visible damage to the wooden frame that occurred during shipping. A repairman was sent out to fix it, who said a new frame needed to be ordered. I was then told that no frames were available, and my choices were to either order a new couch ( but they were on back order, with a three month delay), or they could apply a partial refund to my account. I opted for the refund, preferring not to wait another 90 days. I have yet to attempt fixing the damage myself ( with wood putty and paint?), but do like the couch.