I was looking for a new picture for my dining room. I purchased this family wood wall decor and it arrived quickly. When I unpacked it, I discovered a scratch in the center of it in an area that was very noticeable. I reached out to customer service that same day and within a few minutes I was told I would be sent a replacement without having to return the original on. The replacement arrived within a few days in perfect condition. I love the wall decor and I’m super impressed with Wayfair’s customer service