No one likes to hear there were parts missing or the incorrectly packaged parts were in the kit.  However we had two left hand doors in our package, instead of a left and right.  Terry took our call and was fantastic.  After collecting my personal info for the database, he listened as I explained the problem.  He worked with me to identify the product numbers for the missing parts and placed the order for the replacement parts,  Fantastic customer service on a Saturday.