We received the first unit damaged. When we opened the crate, it was obvious that it had been dropped somewhere along the shipping chain. Customer service at Allmodern.com (phone call-Tina) was awesome! They immediately shipped out a new unit. At no extra charge they added unpacking and setup free for us. The second unit was delivered and inspected before the new delivery crew left. We love the quality and modern look of this unit! Drawers are soft close and our TV/Stereo work fine through the IR glass. We did elevate one component on a flipped plate so remote would operate it. We love it!