The bed is wonderful . .firm but with a soft upper layer. My only complaint was that the concierge at Wayfair who helped me pick out the right bed for me said that because I was in California they could arrange for my old mattress to be hauled away for free . .. What they failed to ask was if my old mattress was foam, which is NOT hauled for free . .turned out I had to pay $100 out of pocket, $50 for the labor and $50 for the dump fee.