See pics.  Box arrived damaged and taped up.  Inside plastic was mostly intact.   Not overly happy as mattress has some spots due to the issue.  That is why I rated this a 3. 

If the mattress had arrived 100 percent clean then I would have rated a 5.  The mattress has firm bottom with nice plush top.  It is very comfortable.   Love it because it is thick mattress versus those that are only 8-10” thick which are not comfortable to me.  

Overall mattress a 5 
Overall shipping service and some dirt on product a 2 
Resulting in overall rating of a 3