My whole experience with Naturepedic has been totally positive. It was a big decision to spend this much on a mattress for my toddler, but I don't regret it one bit. Shipping was super quick and everything was better than expected. The mattress is firm, but very comfortable, and my daughter had been sleeping really well in her new big girl bed. I sneak naps on it when I get a chance...I love it! Totally worth the price, considering how many years my daughter will sleep in it, combined with the peace of mind that she's not sleeping on toxic products.