Wayfair's Customer Service is beyond fantastic! I bought this set (which is beautiful,  by the way) and after reading the reviews saying it was kinda tough to assemble, bought the assembly too. The man who assembled said something to me about the screwheads. I called Wayfair and told them that I didn't  "trust the set enough to sit on it". They responded by immediately sending a whole new set to me, they even arranged to assemble it for free!

They ARE the gold standard  in Customer Service!