This couch is huge! Some of the pillows arrived with random strings hanging out and an unfinished seam and there are a few loose strings on the couch as well. All the pillows are comfortable, but the stuffing in the long arm and back pillows can get lumped together and lopsided. The arms of the couch feel cheap by themselves because the inside of the arms feel hollow. On hard floors the two pieces tend to separate so we used a black zip-tie out of sight on the back legs but left the front legs as they are so they still separate a little.