Initial impression was the lack of packing material.  Metal shades were just simply inside a cardboard box. We were aware of this problem from some of the reviews, but decided to take a chance.  Secondary inspection revealed that the bands which belong at the base of each shade were completely missing.  ALL versions of this light represented on the website were shown with said bands.  We completed the site-offered parts request immediately but have received no response.  The light is attractive but the decision to buy was based on the bands that are missing.  If not remedied, we will have to return and deal with another suppler.