if this is medium on the firm scale I would hate to see what firm is. We have it a try for the last two weeks and I've been having to turn multiple times a night from shoulders going numb since its so firm. I literally wake up sore from this mattress. I also used the Handy mattress removal service and they were terrible. Didnt show up the day they were scheduled and asked if they could come back the next morning to grab it. No call no showed the next morning. Even when I texted asking if they were still coming. Then I was completely ignored on their sites chat feature once the rep entered the chat. Once I contacted someone they need 48 hours to schedule a pickup. I had company coming and had a huge used mattress in my living room because the new tech showed up an hour late. It was a nightmare.