This is the most terrible product we got from you. First we got a broken package, which was replaced.  There were missing pieces and also mislabeled pieces.  It could not be finished because of the missing pieces.  The instructions are terrible: very opaque and sometimes in the wrong order for assembly.  Also, no written instructions with the pictures, just the pictures themselves which were hard to figure in terms of both assembly and order of assembly.  I am fairly handy, have assembled pieces like this for years and hung many fans with no problem.  This is probably the worst engineered and difficult to assemble piece I have ever come across.  NO STARS  if I could but the rating system forces you to give at least one star.  (I would give it negative stars if I could).  DO NOT BUY THIS PIECE OF JUNK!!!!!