The lamp shade was packaged in a way that it’s hard for the dents to relax out of the shade. At least the packaging is the only thing I can think of. The shade ends up looking round in some spots and flat in the others because it’s shipped folded. I’ve had the item replaced and it still was the same issue. Out of the 4 I received only one was in perfect condition. Also the lining of the shade is not smooth - so the wire does not fit smooth into the lining and keeps popping out.