First time buying from Wayfair. Bottom panel in back corner had some pre-shipping damage. Asked customer service for replacement panel. They offered 10% off price and contacted manufacturer for new bottom panel. Could not get just that part, so they sent entire new console. Purchasing an unmarred piece of furniture in our entryway for a modest discount more than made up for the minor inconvenience of having to assemble a second piece. I think I will try Wayfair again.