Ordered two sets of stools.  First one was perfect.  Opened the 2nd one and it didn't have the hardware and was missing a leg.  (great...)  I submitted a ticket and they said they would have the replacement parts shipped but not for a month.  Next thing I know less than a week later, a box arrives...it's a brand new set of stools!  Instead of having me wait for the replacement parts, they went above and beyond and sent me a brand new one.  Thank you to the service team for being proactive and forward thinking!